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Resource Advisory Council
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The Resource Advisory Council (RAC) serves to integrate market intelligence and insights into the strategic and tactical direction of the Institute. The RAC will complement the Institute’s boards by ensuring a breadth of innovative insights from the healthcare marketplace to inform the strategic direction and resource offerings of the Institute. The Council will review the Institute’s areas of focus and current resources and offer suggestions on new opportunities, topics of interest, etc., ensuring the Institute maintains a leading edge perspective on the patient experience.


Darrell Atkin

President, Darrell Atkin & Associates
San Diego, CA

Samir Batra

Founder and CEO, BAHA Enterprises
San Francisco, CA

Paul Alexander Clark

Founder, Chief Executive Officer, Curate.Health
Nashville, TN

Richard Corder

Partner, Wellesley Partners, Ltd.
Wellesley, MA

Karen Drenkard PhD, RN

Senior Vice President/CNO, GetWellNetwork
Bethesda, MD

Lynn A. Ehrmantraut

Senior Vice President, Press Ganey Associates, Inc.
Chicago, IL

Anne Freeman

Patient Experience Coach, Press Ganey
Pensacola, FL

Joe M. Inguanzo, PhD

President and CEO, Professional Research Consultants, Inc.
Omaha, NE

Gautam Mahtani

Founder and CEO, Care Experience
Dallas, TX

Susan E. Mazer, PhD

President/CEO, Healing Healthcare Systems
Reno, NV

Dan Prince

Vice President, SMG Catalyst Healthcare Research
Nashville, TN

Dr. Avnesh Ratnanesan

CEO, Energesse
Sydney, Australia

Mary Beth Resimius

Business Leader, Healthcare Experience Solutions; Principal, Healthcare Transformation Services, Philips
Boise, ID

Bill Roberts

Vice President of Sales, ImageFIRST Healthcare Laundry Specialists
Philadelphia, PA

Steve Shields

President and CEO, Action Pact
Manhattan, KS

Dorothy Sisneros

Partner, Language of Caring
Phoenix, AZ

Todd C. Spohn

Director of Health Care, Talent Plus, Inc.
Lincoln, NE

Tim Travis

President, TruthPoint
Eden Prairie, MN

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Nashville, TN 37203