To Care is Human:
A Patient Experience Podcast
A Conversation with Sven Gierlinger, Senior Vice President, Chief Experience Officer, Northwell Health: How to balance the human experience in healthcare at a time of crisis?
Sven Gierlinger shares his personal story and outlines his leadership plan and thought process during the outbreak of the Coronavirus (COVID-19). As the virus continues to develop rapidly, critical decisions must be made in order to save lives and support healthcare teams in the best way possible.
Listen to hear how Sven is working to maintain a sense of optimism, community, and hope throughout the Northwell Health system for both patients and staff. Even during times of crisis, there are ways to unite individuals and prioritize the human experience in healthcare through clear communication, providing emotional safety, mitigating fear, and empowering those in leadership positions.
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience
to be heard. Join us weekly as the Institute shares conversations with those leading, delivering, and receiving care.
Leading the Conversation
Hosted by Jason Wolf
"Leading the Conversation” is where we engage in the global conversation on improving patient experience through the eyes of those leading and driving change across the continuum of care and elevate the importance of the human experience at the
heart of healthcare.
Humans in Healthcare
Hosted by Tiffany Christensen
“Humans in Healthcare” is where we examine The Beryl Institute’s 8 Strategic Lenses of The Experience Ecosystem through the eyes of those delivering and receiving care. By hearing stories from the frontlines, we elevate the human experience in healthcare.