Consumer Perspectives on Patient Experience in the U.S.
The Beryl Institute - Ipsos PX Pulse is a first of its kind effort to elevate understanding of and track the current perspectives on patient experience in healthcare across the United States. The second edition of the quarterly survey comes amidst the COVID-19 pandemic, and finds that while fewer Americans are visiting primary care physicians and specialists, their level of satisfaction with their healthcare has significantly increased since the last Pulse in January. The study also shows that Americans are placing an increased emphasis on reducing the threat of infectious diseases in light of COVID-19.
A few key findings from inaugural survey include:
- Consumers are reporting fewer visits to primary care providers (-9%), hospitals (-4%), specialist providers (-13%), and labs (-14%) compared to the previous survey in January.
- Despite lower engagement in healthcare activities and the spread of COVID-19, consumers are more positive about overall healthcare quality (+13%) and their own care experiences (+7%) compared to January.
- Cost remains the most important healthcare issue for consumers. The top 3 issues include affordable health insurance coverage, out-of-pocket costs, and the cost of health insurance premiums.
- Reducing the threat of infectious diseases (+7%), communication with patients/families (+6%), and quality of hospital care (+5%) emerged as issues more important to consumers this quarter compared to the last quarter.
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