News and statements from the Patient Experience Policy Forum appear below.
It’s Time To Take Patient Experience Measurement And Reporting To A New Level: Next Steps For Modernizing And Democratizing National Patient Surveys PX Policy Forum Comments on Proposed Updates for HCAHPS to assess communication about the cost of care - March 16, 2020
A new position paper from PXPF published via Health Affairs Blog and authored by PXPF Co-Chairs Rick Evans and Shari Berman and members Esther Burlingame and Stephanie Fishkin proposes that while standardized Consumer Assessment of Healthcare Providers and Systems (CAHPS) measures have played an important role in efforts to improve patient experiences, it is time for a comprehensive effort to modernize and democratize all surveys and related data used to assess patient experiences with care. The article highlights the major improvements needed to modernize national patient experience surveys, by making the data more accessible and understandable to all health care stakeholders.
Recommendations for Modernizing and Democratizing Patient Surveys
PX Policy Forum Comments on the Value of Patient Narratives in the CAHPS for MIPS Survey - September 27, 2019
The Patient Experience Policy Forum (PXPF) is a broad-based coalition of health care organizations and patient and family advisors engaged in advocacy and action to give a greater voice in health care policy to those working to improve the patient and family experience. We appreciate the opportunity to offer comments on the proposed rule updates to the CMS Quality Payment Program, specifically in regards to endorsing the addition of open-ended questions on the CAHPS for MIPS Survey.
PXPF Policy Update: CMS request for comments related to pain measurement - September 6, 2018
We want all members to be aware of an opportunity to comment on recent proposed changes to the HCAHPS Pain Domain. A document (attached below) – prepared by our PXPF Workgroup on Measurement - walks through the background on this issue and how you
or your organization can offer comments. At PXPF's recent meeting with CMS this spring, one of the things they suggested the PXPF can do is to promote the process to give comments to CMS. This effort is one way we can do that.
On Thursday, May 10, 2018, a delegation from the Patient Experience Policy Forum (PXPF) met with leaders from the Centers for Medicare & Medicaid Services (CMS) in Baltimore to discuss topics related to patient experience measurement and patient/family
A statement on The Children's Health Insurance Program (CHIP) - January 19, 2018
The delay in extending CHIP undermines the fundamental tenet of healthcare as human beings caring for human beings.
The Patient Experience Policy Forum, a coalition of healthcare organizations and patients focused on ensuring strong and positive patient and family experience in healthcare as well as policy that supports that, believes a fundamental element of patient experience includes access to care itself. Accordingly, the Forum is deeply concerned that the future of CHIP hangs in the balance.