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PX Marketplace - Staff & Provider Engagement
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Patient Experience Marketplace serves as the go to resource for identifying patient experience products and services to support organizational improvement in addressing patient experience issues. 


Baird Group delivers expert consulting, leadership development, customer service training and mystery shopping to help healthcare organizations transform culture and shape the patient experience. Think of Baird as bringing a magnifying glass, a mirror and a map to your organization. Magnifying glass - Culture assessment and mystery shopping provide a deep dive that validate daily operations and their impact on patient experience. Mirror – Comprehensive reports reflect a 360 degree look at your organization. Map – strategies with targeted tactics provide a detailed roadmap for sustainable change. Founded by a registered nurse and thought leader, Baird Group javascript:void(0);gives healthcare leaders the right tools for sustainable success.



In business since 1989, Best Upon Request (BEST) wants your patients to have the best of both worlds: compassionate care and strong medical outcomes. BEST is a certified Minority and Women Business Enterprise, and Corporate Plus Member of the NMSDC, providing on-site concierge services to healthcare organizations nationwide. BEST's exclusive program, Serving the SoulTM, offers solutions to impact all your patient experience and employee engagement priorities, thereby creating a truly patient-and family-centric care environment. Our highly trained concierges deliver high-touch customer service to your patients and families. By taking care of any needs that are non-medical, BEST improves patient flow, safety and the overall experience for patients and guests. For employees, BEST helps save time and decrease stress, resulting in increased engagement and commitment to their employer - and more energy for their patients.



The Clinician Experience Project by Practicing Excellence is a micro-learning platform that delivers progressive skill-development programs in patient connection, team collaboration, and clinical leadership. To advance the mission of helping all clinicians thrive, our technology-powered solution is reinforced through our multi-channel learning approach to accelerate skill building across complex health systems and medical groups. Access to the Clinician Experience Project includes: 1) Physician-designed micro-learning content that can be consumed in 3 minutes or less. 2) A multi-channel learning approach that ensures organizations, teams and individuals are able to build skills in-person, on-the-fly, or at their desk. 3) A community of industry thought leaders who represent some of the largest and most progressive health systems in the nation. 4) Dedicated support, including client success advisors who ensure goal alignment and execution through the delivery of “how-to” playbooks, onsite learning sessions, and integrated resources to drive inspiration, education, and activation.



Developing Customized Service Culture Training: DTA offers customized options, not cookie-cutter solutions, for organizations to train staff in key principles of service and patient experience improvement. We help create, customize, and deliver service culture training sessions that reflect your organization's principles and values as well as the unique needs of your staff. We can even "train-the-trainer'' to build internal capacity and help your organizational team take over the training sessions for long-term consistency, effectiveness, and sustainability. Shadow Coaching: Our care team coaching is positive, discreet, and does not interfere with patient care. Our process is simple: one of our coaches spends a couple of hours with a care team member, shadowing with them through a variety of patient encounters, always conscious of not slowing down their practice. Verbal feedback on strengths and opportunities is followed up with a written report. We also offer shadow coaching training to build internal capacity of your team.



Our team provides valuable Mystery Shopping services - or what we call “Pride Audits” - to thousands of healthcare leaders at organizations across the U.S. and around the globe. We know that patient experiences and patient loyalty are driven by four things: processes, physical environment, product, and people. Our comprehensive Mystery Shopping service is designed to assess all four of these elements to provide you with a clear picture of how well your day to day operations reflect your organizational values and priorities.



KESTGO is a boutique healthcare support services consulting firm specializing in Support Service Operations, Performance Solutions and Supply Chain Management. We take a people-first approach to all that we do, because it's people - not just numbers and bottom lines - that make support services successful. The Kestgo team has spent decades helping healthcare systems, hospitals, and other organizations simplify and manage the complexities of hospitality services, environmental services, and more. With over 75 years of combined experience in the industry, we have unique insight and perspective on the importance of the people who make support services work and what it takes to enable their success. We approach you, your organization and your people with the time and attention - and expertise - you deserve.



Driven by a passionate commitment to strengthen humanism in healthcare, Language of Caring helps healthcare organizations and healthcare professionals create and sustain healing experiences and positive outcomes through powerfully effective, caring communication. Language of Caring offers a rich array of services and programs for hospitals, health systems, health plans and medical practices, and long-term care—all custom-designed to enhance the patient, family and employee experience.



MaritzCX is experience management for healthcare organizations. We combine employee experience survey and reporting software, data and research science, deep healthcare expertise, and managed program services to help you design the most effective approach to measuring and improving engagement. MaritzCX seeks to partner with healthcare organizations looking for an innovative approach to break the mold when it comes to engaging your staff and providers. We translate our experience with leading global brands across industries to help you take your provider and staff engagement programs to the next level.



Nobl is a leading healthcare software company focused on helping healthcare providers capture real-time feedback from patients and staff through the Nobl Rounding Platform. Highly configurable and workflow minded, the platform is designed to help hardwire all types of rounding in organizations from hourly patient rounding to leadership rounding on staff. Through our insightful analytics and process improvement support our partners accelerate improvements in patient experience, staff engagement, and consistency of care.



Since 1980, PRC has helped more than 2,500 nationwide healthcare organizations obtain better organizational health while increasing patient loyalty. Our emphasis on partnership and service helps you achieve organizational objectives by collecting and analyzing timely, accurate, and reliable feedback from patients, employees, physicians, and the community at large. PRC offers real-time data solutions, actionable analyses identifying Key Drivers of Excellence®, a dynamic Value-Based Purchasing (VBP) calculator, and the PRC Engagement LinkSM—a proprietary tool demonstrating a holistic analysis of the relationship between employee engagement and patient experience. To ensure your meaningful development, we provide personalized consultative support for leaders, offering straightforward direction on not just what to improve, but how to improve. Our coaching solutions for leaders and front-line staff empowers a culture of excellence which inspires providers to invest themselves in their work and equate organizational success with personal fulfillment.



SmileyAnswers™ provides the HappyOrNot solution for over 600 healthcare clients. Our HappyOrNot service monitors performance and focuses on satisfaction to help you successfully meet your improvement goals. We provide our healthcare clients with real-time actionable insight solutions for patients and employee satisfaction. We pride ourselves on being centric to our client’s needs by delivering valid, credible, and real-time actionable insights. With over a billion feedbacks to date, the HappyOrNot Smiley’s provide an easy, fun, and engaging way to collect staff and provider sentiment to understand how each person perceives their experience as they experience it. With global insight gained from nearly a decade of experience in both private and public healthcare facilities, SmileyAnswers is here to help you improve your staff and provider engagement and satisfaction.


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