CipherHealth is a healthcare technology company focused on providing patient engagement solutions designed to improve patient outcomes and experiences. Through our patient follow up, preventive outreach, care management, and digital rounding solutions, we are helping to increase CAHPS scores, reduce readmissions, and improve labor utilization with enhanced communication and care team coordination.
TECHNOLOGY, PX2019 EXHIBITOR
Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the medical market. ImageFIRST’s 36 locations nationwide serve over 6,000 medical offices every week providing linen, patient gowns, scrubs and much more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%. ImageFIRST is your cost-effective solution for greater patient satisfaction.
CARE ENVIRONMENT, PX2019 EXHIBITOR
NarrativeDx, based in Austin, TX, is the artificial intelligence platform for patient & provider
experience. We help hospital leaders and care providers identify actionable insights from patient &
provider comments to improve their institution's patient experience, drive patient referrals, increase
hospital revenue, and boost hospital reputations.
Quality Reviews enables health systems and hospitals to measure, manage, and improve patient experience in real-time. With an emphasis on service recovery, Quality Reviews delivers a user-friendly software tool that collects real-time patient feedback and helps healthcare executives close the loop with patients. Deployed in over 500 care locations, Quality Reviews is preferred by the top- ranked academic medical centers, rural, and community hospitals throughout the U.S.
SURVEY VENDORS, PX2019 EXHIBITOR
SentactRounding is a robust rounding platform designed to help hospitals and healthcare networks with Nursing, Safety and Accreditation, as well as Patient Experience Rounds. Using SentactRounding, organizations improve safety, service, and the patient experience by targeting, identifying, and tracking issues to proactively resolve them using our automatic workflow assignment. With over 450 facilities implemented, we are uniquely qualified to automate all your rounding needs. SentactRounding is a fully integrated platform that is quick to implement, easy-to-use, and extremely adaptable. Our solutions are cost-effective and clients realize tangible returns in months.
Service Management Group (SMG) inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. Learn more about our customer experience management, employee experience, and brand research solutions.
SURVEY VENDORS, PX2019 EXHIBITOR
Our digital technology was developed by a practicing physician to automate patient-provider communication simply, effectively, and affordably. SmartContact is a 30-second e-survey delivered the day after an ambulatory visit or procedure. When wellbeing or service issues are uncovered, alerts are sent to appropriate staff. Comment analysis turns qualitative feedback into provider-specific reports that measure compassion, communication, and competence. SmartConcern is a digital solution that gathers information from hospitalized patients about their real time experience. When an inpatient issue is reported, alerts are sent to appropriate service line leaders. Monthly reports demonstrate rounding effectiveness. SmartControl optimizes ED case manager workflows. Automated communication alerts ED staff to management plans and engages the members of the patient’s care. This model has been proven to cut avoidable ED visits and admissions in half. With all solutions, a low-cost subscription follows a no-risk pilot and there is no customization fee, start-up cost or long-term commitment.
Susan Mazer is President and CEO of Healing HealthCare Systems. A thought leader and knowledge expert on how the environment of care impacts the patient experience, Dr. Mazer is a well-published author and frequent speaker at healthcare industry conferences. She earned her Ph.D. in Human and Organizational Development from Fielding Graduate University.
TruthPoint provides rounding automation and real-time feedback solutions to help healthcare organizations accelerate and demonstrate consistent improvements in patient experience, care quality, staff engagement and financial performance. Fast, flexible, and versatile, TruthPoint gathers feedback from patients, families, leaders, and staff in any care setting.
Since 2008, over 60 health care systems, pediatric hospitals, VA and DOD medical centers have exceeded their quality goals; improving care and changing cultures by combining actionable patient input and Coaching Services from TruthPoint.
It’s more than what you ask…it’s what you do with the answers.
What makes TruthPoint unique compared to other rounding automation software is the organizational support clients receive to transform rounding data into actionable programs to simplify and accelerate quality initiatives. By truly listening to staff and patients, we partner to develop efficient plans that save valuable time in deployment while optimizing utilization to assure that the investment in rounding automation yields the result you expect.
TECHNOLOGY, PX2019 EXHIBITOR
Wolters Kluwer provides trusted clinical technology and evidence-based solutions that engage clinicians, patients, researchers, students, and the next generation of healthcare providers. With a focus on clinical effectiveness, research and learning, safety and surveillance, and interoperability and data intelligence, our proven solutions drive effective decision-making and consistent outcomes across the continuum of care. We help patients, care teams, and organizations harmonize care and reduce unwanted variability by aligning decisions. Professionals at institutions in over 180 countries make evidence-based decisions with Lexicomp®, Medi-Span®, and UpToDate® in their workflow, and empower patients to participate in their care with Emmi® programs.