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PX Marketplace - Policy & Measurement
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Patient Experience Marketplace serves as the go to resource for identifying patient experience products and services to support organizational improvement in addressing patient experience issues. 


At Ipsos we deliver information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions. This includes providing strategic survey research, data analytics, and advisory services on healthcare quality improvement for government, hospitals, integrated health systems, national and regional health insurers, and other health provider organizations. We have managed and implemented large-scale patient experience surveys and healthcare research programs for over 20 years.



NarrativeDx uses AI to identify actionable insights from patient and provider feedback that improves patient satisfaction scores, increases operational efficiency and decreases employee turnover. NarrativeDx helps healthcare leaders go beyond survey scores by analyzing comments from satisfaction surveys, grievances, online reviews and employee engagement surveys to help hospitals provide excellent experiences that drive significant improvement in financial performance.



Service Management Group (SMG) inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. Learn more about our customer experience management, employee experience, and brand research solutions.



SmileyAnswers™ provides the HappyOrNot solution for over 600 healthcare clients. Our HappyOrNot service monitors performance and focuses on satisfaction to help you successfully meet your improvement goals. We provide our healthcare clients with real-time actionable insight solutions for patients and employee satisfaction. We pride ourselves on being centric to our client’s needs by delivering valid, credible, and real-time actionable insights. This enables our clients to improve their patient and employee experience strategies. A key motivating factor behind the success of healthcare facilities is ‘The better the patients feel emotionally, the faster they will heal physically’. Positive patient and visitor experiences along with improved performance help boost your organization’s image. With global insight gained from nearly a decade of experience in both private and public healthcare facilities, we are here to help you improve your patient and visitor satisfaction as well as the quality of your patient care.


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The Beryl Institute
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