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PX Marketplace - Patient, Family & Community Engagement
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Patient Experience Marketplace serves as the go to resource for identifying patient experience products and services to support organizational improvement in addressing patient experience issues. 


ABM Healthcare is part of ABM (NYSE: ABM), an integrated facility solutions leader, providing exceptional facility experiences for our clients’ employees and customers through ABM’s 130,000 employees. ABM services over 4 billion square feet of buildings and has revenues of $6.4 billion. ABM partners with over 300 hospitals, healthcare systems, and 700 medical facilities to improve their patient experience “from the car door to the patient room” through our environmental services, facilities management, food & nutrition, healthcare technology management, laundry & linen, patient transportation, patient sitter/companion, and parking & guest services. ABM Healthcare is a multiple recipient of “Best Places to Work” by Modern Healthcare and “Great Places to Work” by Becker’s Healthcare Review. Our thousands of well-trained specialists are focused on Enhancing the Patient Experience™, while reducing operational costs, improving HCAHPS scores, and maximizing resources. 



In business since 1989, Best Upon Request (BEST) wants your patients to have the best of both worlds: compassionate care and strong medical outcomes. BEST is a certified Minority and Women Business Enterprise, and Corporate Plus Member of the NMSDC, providing on-site concierge services to healthcare organizations nationwide. BEST's exclusive program, Serving the SoulTM, offers solutions to impact all your patient experience and employee engagement priorities, thereby creating a truly patient-and family-centric care environment. Our highly trained concierges deliver high-touch customer service to your patients and families. By taking care of any needs that are non-medical, BEST improves patient flow, safety and the overall experience for patients and guests. For employees, BEST helps save time and decrease stress, resulting in increased engagement and commitment to their employer - and more energy for their patients.



CipherHealth is a healthcare technology company focused on providing patient engagement solutions designed to improve patient outcomes and experiences. Through our patient follow up, preventive outreach, care management, and digital rounding solutions, we are helping to increase CAHPS scores, reduce readmissions, and improve labor utilization with enhanced communication and care team coordination.



As the leader in patient communication devices in hospitals for over 50 years, Curbell Medical proudly introduces the new Rēgo™ Patient Interaction System — a customizable platform that integrates all patient controls into a single, medical-grade device. The Rēgo system is designed to meet patient and hospital requirements with a focus on enhanced communication, information access, security, durability, cleanability, and regulatory compliance.



Inside hospitals, eVideon transforms patient entertainment, education, service recovery, and communication using a simple intuitive platform on bedside televisions, swingarm displays or tablets. eVideon’s personalized platform continues engagement outside the hospital via the hospital patient portal. Behind the scenes, eVideon integrates with the EHR and other applications to personalize each patient’s health journey and give patients, families and visitors more options, enjoyment and information before, during and after their stay. • HDTV, movies, relaxation videos, and music • Automated delivery and documentation of patient education streamlines nursing workflows • Digital whiteboard shares patient goals, care team information, schedules, and discharge plans • Surveys enable real-time patient satisfaction insights and service recovery opportunities • Clinical dashboard for easy analysis and reporting Serving hospitals and health systems of every size since 2005 including VA and DoD, eVideon is founded by technology experts committed to cost-effective customer partnerships that get the results in a rapidly-transforming healthcare market.



In the shift to value-based health care delivery, patient engagement is a strategic imperative to improve performance. Founded by a patient, GetWellNetwork helps health care providers engage patients and their families in any setting. Delivered on mobile devices, PCs and TVs, our patient-centered platform enables providers to implement an Interactive Patient Care™ (IPC) delivery model, which empowers patients to participate in their care and leads to better outcomes. We combine the people, processes and technology to activate patients, transform clinical practice and advance key performance measures. Evidence-based data demonstrates that our clients are using IPC to dramatically improve patient satisfaction, clinical outcomes and financial results.



Marcus is a professional speaker and bestselling author whose messages provide insight and strategies for excellent patient care. He stresses that the patient's experience is key in satisfactory, competent and quality healthcare today.



MaritzCX is patient experience (PX) management for healthcare organizations. We combine survey and reporting software, data and research science, deep healthcare expertise, and managed program services to help amplify your current patient experience program. MaritzCX offers experience programs that bring together insight from patient, family, and community engagement surveys, are completely customizable, and provide specific, actionable insight into the overall patient journey. MaritzCX seeks to combine our healthcare passion and insight with customer experience (CX) lessons from leading global brands to take your patient experience program to the next level.



The Oneview Patient Engagement and Clinical Workflow Solution is the most innovative Interactive Patient Care system available. The Oneview Core Platform provides the foundation for all Oneview services and applications. Our feature packs, add-on solutions and access to third party content offer the flexibility to enhance the patient experience, empower the care team and deliver real cost savings to hospital administrators.



pCare’s interactive patient experience solution helps healthcare providers engage, educate, and entertain patients across the care continuum. The pCare open platform integrates with existing EHR/EMR systems, patient portals, and mobile health applications to connect patients, families and caregivers. Recognized by KLAS as the quality leader in the interactive patient systems category, pCare is the partner leading healthcare organizations trust to improve care quality, patient outcomes, and financial performance. 



Phreesia gives healthcare organizations a suite of robust tools to effectively manage the patient intake process. Our innovative SaaS platform engages patients in their care and provides a modern, consistent experience, while enabling our clients to optimize their staffing, boost profitability and enhance clinical outcomes. Phreesia’s solutions are customizable and scalable, leveraging a wide range of applications and features, including mobile registration, insurance verification, online appointments, specialty-specific workflows and patient surveys. Whether you’re a single-specialty practice, a multi-specialty group or a large health system, Phreesia has been designed to support your patient intake needs.



Since 1980, PRC has helped more than 2,500 nationwide healthcare organizations obtain better organizational health while increasing patient loyalty. Our emphasis on partnership and service helps you achieve organizational objectives by collecting and analyzing timely, accurate, and reliable feedback from patients, employees, physicians, and the community at large. PRC offers real-time data solutions, actionable analyses identifying Key Drivers of Excellence®, a dynamic Value-Based Purchasing (VBP) calculator, and the PRC Engagement LinkSM—a proprietary tool demonstrating a holistic analysis of the relationship between employee engagement and patient experience. To ensure your meaningful development, we provide personalized consultative support for leaders, offering straightforward direction on not just what to improve, but how to improve. Our coaching solutions for leaders and front-line staff empowers a culture of excellence which inspires providers to invest themselves in their work and equate organizational success with personal fulfillment.



Founded and led by physicians, Quality Reviews, Inc. helps healthcare providers capture real– time patient feedback to facilitate service recovery. Deployed in over 500 care locations, Quality Reviews has helped improve patient experience in top-ranked academic medical centers, rural and community hospitals, as well as outpatient clinics throughout the U.S. We believe there is a better way to give patients a voice, and since 2012, we’ve been singularly focused on helping our clients deliver a better experience to their patients.



SentactRounding is a robust rounding platform designed to help hospitals and healthcare networks with Nursing, Safety and Accreditation, as well as Patient Experience Rounds. Using SentactRounding, organizations improve safety, service, and the patient experience by targeting, identifying, and tracking issues to proactively resolve them using our automatic workflow assignment. With over 450 facilities implemented, we are uniquely qualified to automate all your rounding needs. SentactRounding is a fully integrated platform that is quick to implement, easy-to-use, and extremely adaptable. Our solutions are cost-effective and clients realize tangible returns in months.



Shari advocates for patients and lends her perspective and expertise as patient, long-term survivor, caregiver and business professional. Her talks have focused on a variety of topics including her personal experience with cancer, survivorship issues, patient centered care and how to develop and sustain an effective Patient and Family Advisory Council.



SmileyAnswers™ provides the HappyOrNot solution for over 600 healthcare clients. Our HappyOrNot service monitors performance and focuses on satisfaction to help you successfully meet your improvement goals. We provide our healthcare clients with real-time actionable insight solutions for patients and employee satisfaction. We pride ourselves on being centric to our client’s needs by delivering valid, credible, and real-time actionable insights. This enables our clients to improve their patient and employee experience strategies. A key motivating factor behind the success of healthcare facilities is ‘The better the patients feel emotionally, the faster they will heal physically’. Positive patient and visitor experiences along with improved performance help boost your organization’s image. With global insight gained from nearly a decade of experience in both private and public healthcare facilities, we are here to help you improve your patient and visitor satisfaction as well as the quality of your patient care.




SONIFI Health provides interactive technology proven to improve patient experience, health outcomes and hospital productivity. We deliver quality content and services across multiple technology platforms-including mobile devices, in-room and public space televisions as well as to web-enabled devices in the home. We seamlessly integrate patient education, EMR, ADT, dietary ordering, environmental controls, distraction content and more into an interactive patient engagement system. It's our goal to help care providers create compelling patient and family interactions that result in active participation and positive behavior change. By incorporating engagement with multiple hospital systems, patients have autonomy. They can view educational content anytime, at their pace, provide feedback and requests in real time, order meals, access schedules, adjust temperature controls, and interact with their care team. Care providers can efficiently identify patient needs and risks staying more connected with their patients whether they are in-facility or at home.


TruthPoint provides rounding automation and real-time feedback solutions to help healthcare organizations accelerate and demonstrate consistent improvements in patient experience, care quality, staff engagement and financial performance. Fast, flexible, and versatile, TruthPoint gathers feedback from patients, families, leaders, and staff in any care setting. Since 2008, over 60 health care systems, pediatric hospitals, VA and DOD medical centers have exceeded their quality goals; improving care and changing cultures by combining actionable patient input and Coaching Services from TruthPoint. It’s more than what you ask…it’s what you do with the answers. What makes TruthPoint unique compared to other rounding automation software is the organizational support clients receive to transform rounding data into actionable programs to simplify and accelerate quality initiatives. By truly listening to staff and patients, we partner to develop efficient plans that save valuable time in deployment while optimizing utilization to assure that the investment in rounding automation yields the result you expect.


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