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PX Marketplace - Culture & Leadership
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Patient Experience Marketplace serves as the go to resource for identifying patient experience products and services to support organizational improvement in addressing patient experience issues. 


BAIRD GROUP

Baird Group delivers expert consulting, leadership development, customer service training and mystery shopping to help healthcare organizations transform culture and shape the patient experience. Think of Baird as bringing a magnifying glass, a mirror and a map to your organization. Magnifying glass - Culture assessment and mystery shopping provide a deep dive that validate daily operations and their impact on patient experience. Mirror – Comprehensive reports reflect a 360 degree look at your organization. Map – strategies with targeted tactics provide a detailed roadmap for sustainable change. Founded by a registered nurse and thought leader, Baird Group gives healthcare leaders the right tools for sustainable success.

MYSTERY SHOPPING / PROFESSIONAL TRAINING & CONSULTING

THE CLINICIAN EXPERIENCE PROJECT BY PRACTICING EXCELLENCE

The Clinician Experience Project by Practicing Excellence is a micro-learning platform that delivers progressive skill-development programs in patient connection, team collaboration, and clinical leadership. To advance the mission of helping all clinicians thrive, our technology-powered solution is reinforced through our multi-channel learning approach to accelerate skill building across complex health systems and medical groups. Access to the Clinician Experience Project includes: 1) Physician-designed micro-learning content that can be consumed in 3 minutes or less. 2) A multi-channel learning approach that ensures organizations, teams and individuals are able to build skills in-person, on-the-fly, or at their desk. 3) A community of industry thought leaders who represent some of the largest and most progressive health systems in the nation. 4) Dedicated support, including client success advisors who ensure goal alignment and execution through the delivery of “how-to” playbooks, onsite learning sessions, and integrated resources to drive inspiration, education, and activation.

PROFESSIONAL TRAINING & CONSULTING

DTA ASSOCIATES

Developing Customized Service Culture Training: DTA offers customized options, not cookie-cutter solutions, for organizations to train staff in key principles of service and patient experience improvement. We help create, customize, and deliver service culture training sessions that reflect your organization's principles and values as well as the unique needs of your staff. We can even "train-the-trainer'' to build internal capacity and help your organizational team take over the training sessions for long-term consistency, effectiveness, and sustainability. Shadow Coaching: Our care team coaching is positive, discreet, and does not interfere with patient care. Our process is simple: one of our coaches spends a couple of hours with a care team member, shadowing with them through a variety of patient encounters, always conscious of not slowing down their practice. Verbal feedback on strengths and opportunities is followed up with a written report. We also offer shadow coaching training to build internal capacity of your team.

PROFESSIONAL TRAINING & CONSULTING, PX2019 EXHIBITOR

INTEGRATED LOYALTY SYSTEMS

Our team provides valuable Mystery Shopping services - or what we call “Pride Audits” - to thousands of healthcare leaders at organizations across the U.S. and around the globe. We know that patient experiences and patient loyalty are driven by four things: processes, physical environment, product, and people. Our comprehensive Mystery Shopping service is designed to assess all four of these elements to provide you with a clear picture of how well your day to day operations reflect your organizational values and priorities.

MYSTERY SHOPPING, PX2019 EXHIBITOR

LANGUAGE OF CARING

Driven by a passionate commitment to strengthen humanism in healthcare, Language of Caring helps healthcare organizations and healthcare professionals create and sustain healing experiences and positive outcomes through powerfully effective, caring communication. Language of Caring offers a rich array of services and programs for hospitals, health systems, health plans and medical practices, and long-term care—all custom-designed to enhance the patient, family and employee experience.

PROFESSIONAL TRAINING & CONSULTING, PX2019 EXHIBITOR

MARCUS ENGEL

Marcus is a professional speaker and bestselling author whose messages provide insight and strategies for excellent patient care. He stresses that the patient's experience is key in satisfactory, competent and quality healthcare today.

 


SPEAKING

SHARI BERMAN

Shari advocates for patients and lends her perspective and expertise as patient, long-term survivor, caregiver and business professional. Her talks have focused on a variety of topics including her personal experience with cancer, survivorship issues, patient centered care and how to develop and sustain an effective Patient and Family Advisory Council.

SPEAKING

SUSAN MAZER

Susan Mazer is President and CEO of Healing HealthCare Systems. A thought leader and knowledge expert on how the environment of care impacts the patient experience, Dr. Mazer is a well-published author and frequent speaker at healthcare industry conferences. She earned her Ph.D. in Human and Organizational Development from Fielding Graduate University.

 

SPEAKING

TALENT PLUS

Talent Plus is the Leading Talent Assessment Partner℠ in the industry. We maximize human potential. Our validated, structured interviews and assessments provide a scientific methodology to improve an organization’s culture one employee at a time. People are most effective when they can utilize their strengths to do work they enjoy. We identify those talents so that you can more effectively manage your workforce. We prove results in profitability, retention, engagement, job performance, sales performance. People Move Business...We Know People. What we do every day is maximize human potential. We select talent, invest in people, engage organizational culture and conduct ongoing research to help you higher top performers not just for today but well into the future.

PROFESSIONAL TRAINING & CONSULTING

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