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Patient Experience Body of Knowledge - Contributors
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to the almost 400 people from 10 countries that have taken the time to contribute to the global dialogue on the Patient Experience Body of Knowledge*.

Special thanks to the Patient Experience Body of Knowledge Steering Team:
Paul Clarke, NCH Healthcare System
Andrea Herbert,  UCLA Health System
Mary Malone, Malone Advisory Services
Tony Padilla, UCLA Health System
Michelle Serrato, Clovis Community Medical Center
Colleen Sweeney, Sweeney Healthcare Enterprises
Tiffani Darling, Northwestern Memorial Hospital
CJ Merrill, St. David's Healthcare
Carol Santalucia, Santalucia Group
Jason A. Wolf, The Beryl Institute

Individuals (listed alphabetically by last name) providing feedback include:

Stacy Albert, Baylor Health Care System
Alice Albu, Trinity Health
A. Nicole Allen, Kaiser Permanente - Northern California
Jan Althouse, Cook Children's Medical Center
Susan Alves-Rankin, UCSF MC/UCSF Benioff Children's Hospital
Nicki Andersen, Cook Children's Health Care System
Melissa Anderson, The Nebraska Medical Center
Nan Apps, Bassett Medical Center
Lucia Aschettino, Capital Community College
Kathy Astone, Cantex Continuing Care Network
Darrell Atkin, Skylight Healthcare Systems
Kristin Baird, Baird Group
Kari Barrett, Bellin Health
Merlyn Bartlett, Columbus Regional Health
Samir Batra, TVR Communications
D. Batten, Aurora Sinai Medical Center
Rose Marie Bauer, Palisades Medical Center
Greg Berney, Cone Health
Jennifer Block, Avatar International
Margaret Boyd, San Jacinto Methodist Hospital
Keith Boyle, Henry Mayo Newhall Memorial Hospital
Debra Bradley, WellSpan
Bernadette Brady, ACT Health
Jenny Brehm, The Ohio State University Wexner Medical Center
Sharon Brodie, Duke Raleigh Hospital
Chad Brough, Cone Health
Sheila Brune, KSB Hospital
Deanna Buelow, Marian Regional Medical Center
Mary Sue Burke
Joy Burt, Akron Children's Hospital
Janet Butterworth, NHS North West - Inspiration NW
Nancy Cardwood, Community Regional Medical Center
Devin Carty, Vanguard Health Systems
Leigh Casillo, UMass Memorial Medical Center
Christine Cassisi, Shands Hospital at the University of Florida
Theresa Chambers, Recognition Works
Megan Chavez, Tower Strategies
Susan Cheney, Swank Healthcare
Anthony Cirillo, Fast Forward Consulting
Petrus Cloete, Mediclinic
Sue Collier, NC Quality Center/NC Hospital Association
Richard Corcoran, Vanderbilt University Medical Center
Nicole Coy, Gelb Consulting Group Inc.
Tina Crave, UW Health Partners Watertown Regional Medical Center
Catherine Crock, Australian Institute for Patient & Family Centred Care
Brenda Cross, Health First
Sharon Cross, The Ohio State University Wexner Medical Center
Lena Cuthbertson BC Ministry of Health
Chrissy Daniels, University of Utah
Sally DeAngelis, Lowell General Hospital
Tria Deibert, Meridian Health
Doug Della Pietra, Rochester General Hospital
Nancy DeZellar Walsh, DeZellar Walsh Consulting
Rhonda Dishongh, Memorial Hermann
Lisa DiTroia, Shore Medical Center
Gerard Donkersloot, Kaiser Permanente
Carrie Donovan, Spearfish Regional Hospital
Sandy Doucette, Mercy Hospitals of Bakersfield
Mary Ann Dragon, University Hospitals, Women’s & Children's
Glen Earl, Parkland Hospital
Lynn Ehrmantraut, Avatar International LLC
Judy Elleson, University of Iowa Health Care
Gladys Epting, University HealthSystem Consortium
Caryn Esten, Froedtert Health
Lucy Falatic, St Joseph Health Center
Tom Faure, Vibrant Enterprise Associates
Gwen Faust, HealthStream
Karin Feltman, Lawrence Memorial Hospital
Fiona Forbes, The Chris O'Brien Lifehouse at RPA
Julie Foss, Vanderbilt University Medical Center
Cathy Lee Frederick, McLeod Health
Janice Freeman, Marshfield Clinic
Laurie Friedman, Boston College Connell School of Nursing
Andrew Gallan, DePaul University
Kristy Gay, Press Ganey
Laura Giddings, Franciscan Health System
Michele Gilliam, Martin's Point Health Care
Lisa Gleason, Hutchinson Regional Medical Center
Jill Golde, Leebov Golde & Associates
Teresa Golden, NCH Healthcare System
Kelly Gonzales, Portland State Unversity
Donna Govoni, Mid Coast Hospital
Patricia Grace, East Alabama Medical Center
Susan Graham, King's Daughter Medical Center
Jenna Graves, McLaren
Esther Green, Cancer Care Ontario
Naomi Greenberg, Cancer Care Ontario
Amanda Griffiths, Trinity Medical Center
Laura Gutierrez, St. Mary Mercy Hospital
Anne Marie Hadley, Lifehouse
Jessica Halley, The Ohio State University Wexner Medical Center
Margo Halm, Salem Hospital
Laura Hamblin, St. Elizabeth Healthcare
George Handzo, Handzo Consulting
Karen Haney, Turning Point Group
Ellen Hansen, McLane Children's Hospital Scott & White
Emily Hardeman, The University of Texas MD Anderson Cancer Center
Elisabeth Harding, Children's Hospital Boston
Susan Haufe, Virgina Mason Medical Center
Joe Healey, Mercy Gilbert Medical Center
Lance Hegland
Amy Helder, The Ohio State University Wexner Medical Center
Nancy Henkes, Lakewood Health System
Kathleen Hershey, Utopia Wildlife Rehabilitators Inc.
Bryan Hildreth, Norton Healthcare
Jeannette Hodge, Yale-New Haven Hospital
Kristin Hoefling, Scripps Health
Cynthia Hogan, Tenet Healthcare
Anne Hooper, Inova Health System
David Hopkins
Kathleen Horvath, Long Term Care
Susan Hull, Wellspring Consulting
Amy Jacquemard, Children's Hospital Colorado
Marlena Jareaux, Culture By Design, Inc.
Tracy Johns, Medical Center of Central Georgia
William Johnson, Memorial Health System
Dawn Johnson, Bermuda Hospitals Board
Marianne Johnson, Critical Care Systems
Michelle Johnson-Fleece, Einstein Healthcare Network
Tina Jones, Carondelet Health
Marilyn Kabb, University Hospital-CMC
Sally Kacner, The Christ Hospital
Joanna Kaufman, Institute for Patient- and Family-Centered Care
Patrick Kegin, North Kansas City Hospital
Betsy Kenally, Greater Hudson Valley Health System
Sharby Kennard, Dignity Health - Chandler Regional Medical Center
Kirat Kharode, LibertyHealth System
Tami King, Sutter Surgical Hospital North Valley
Ron Kingsley, Lynk Software, Inc.
Susan Kinsman, Kish Health
Heidi Kirkland, Tucson Orthopaedic Institute
Jan Kirsch, VHA Central
Tami Kitchen, Shore Medical Center
Gary Kolbec, LodgeNet Healthcare
Gale Kreibich, Gunderson Lutheran Health System
Sue La Crosse, Gundersen Lutheran Health System
Lisa Landen, Health First Cape Canaveral Hospital
Mary Beth Leaton, Morristown Medical Center

Wendy Leebov, Wendy Leebov and Associates
Lynn Levandowski, University of Rochester/James P. Wilmot Cancer Center
Susan Lewellan, Exempla Lutheran Medical Center
Sharon Lewis, Glenwood Regional Medical Center
Sara Ley, Lutheran Health Network
Jordan Little, Sodexo @ Faxton St. Luke's Healthcare
Michele Lloyd, The Children's Hospital of Philadelphia
Claire Long, Hunterdon Medical Center
Susan Long, URS Corporation
Laure Lundberg, Schumacher Medical Group Billing
Juan Luna, Medical Center Arlington
Luke MacAdam, The Ohio State University Wexner Medical Center
Jason Macedonia, Avatar International
Karen Maddox, Berger Health System
Matt Marchbanks, Sodexo - FSLHC
Jamie Markel, WellSpan Health
Charles Martin, Aurora Health Care
Susan Mazer, Healing HealthCare Systems, Inc.
Charlene McCallum, Chilton Hospital
Hayley McCraney, UC Irvine Health
John McKeever, Gelb, An Endeavor Management Company
Mary Anne McMurren, PeaceHealth
Pat McNulty-Collins, North Colorado Medical Center (Banner)
Kevin Meek, OASIS Hospital
Natasha Meinecke, St. Rose Dominican Hospital Siena Campus
Linda Melillo, Spaulding Rehab Network
Anne Mendoza, St. Joseph's Heritage Healthcare
Laurie Michael, Mercy Hospital Grayling
Gerard Migeon, Clarity Child Guidance Center
Colleen Miles, Carroll Hospital Center
Tammy Miller, Deaconess Hospital
Melisa Minkow, TVRC
Sjaak Molenaar, AMC
Lori Moler, Children's of Alabama
Julianne Moorad, The University of Texas MD Anderson Cancer Center
Stacie Morales, Bayshore Medical Center
Jacki Morgan, Mercy Medical Center-North Iowa
Michael Moy, Rush University Medical Center
Keisha Mulling-Smith, The George Washington University Hospital
John Murray, Memorial Hermann
Nadine Myers, The Ohio State University Wexner Medical Center
Stephanie Neff, Genesis HealthCare System
Jodi Nelson, Silverton Health
Laura Nicholson, Rogue Valley Medical Center
Terri Nuss, Baylor Health Care System
Dianne O'Konski, Regions Hospital
Julie O'Shaughnessy, Avatar International LLC
Mary Owen, UC Irvine Health
Suzette Partridge, Anderson Regional Medical Center
Christy Patton, The Ohio State University Wexner Medical Center
Kim Pederson, Marianjoy
Pat Perkin, Select Medical
Justin Pestrue, OSUMC
Carla Peterson, Press Ganey
Dane Pflueger, London School of Economics
Kimberly Plitsch, Memorial Hospital
Richard Potts, The Ohio State University Wexner Medical Center
Pam Prissel, Mayo Clinic Health System
Linda Reiser, Tallahassee Memorial HealthCare
Nancy Riggs, Ohio Health
Robyn Ringa, Northwestern Lake Forest Hospital
Jeannie Ritzius, Virtua
Mary Linda Rivera, Cleveland Clinic
Bryce Roche, Oakwood Healthcare
Kristen Rogers, The Washington Hospital
Cheryl Rogers, Middlesex Hospital
Diane Rogers, Contagious Change, LLC
Kathleen Ruroede, Marianjoy Rehabilitation Hospital
Sandy Rush, Dignity Health
Christian Rushmann, Mayo Clinic Health System
Judith Russell
Joseph Ruth, Hoag Hospital
Roseanna Ryan, Stony Brook University Hospital
Pam Sandy, South Bend Memorial Hospital
Nisha Sankaran
Amy Sayles, Allegiance Health
Robin Schildknecht, UK HealthCare
Ann Schneider
Beryl Shaw, Another Life Services
Amy Sherwood, Tuality Healthcare
Victoria Shoemaker, Schumacher Group
Maggie Shreve, Rush University Medical Group
Terre Short, Community Medical Center
Heather Simons, Willis Knighton Health System
Gordon Sims, Independent Consultant
Libby Skiles, Southeast Georgia Health System
Denise Skrocki, UMass Memorial Medical Center
Cindy Slaydon, Sparks
Elizabeth Smith, Centura Health System
Gaye Smith, Vanderbilt University Medical Center
Kerry Sobol, University of Maryland Medical Center
Jennifer Sparks, King's Daughter Medical Center
Shelby Speas, Independent consultant
Susan Spencer, Akron General Health System
Mariane Stefano, Nemours
Gloria Stone Plottel, GSP²
Gena Strang-Behrens, St. Agnes Medical Center
Peggy Strawhecker, Alegent Health
Arthur Sturm, SRK
Sue Sutton, Tower
Anne Tarpey, Westchester Medical Center
Beverly Tate, The Ohio State University Wexner Medical Center
Judy Taylor, Elks Rehab Hospital
Jonathan Teter, The Johns Hopkins Hospital
Mary Theobald, Antelope Valley Hospital
Carla Thibodeaux, Sparks
Christina Thielst, Tower Strategies
Paula Timco, Acacia Dory, LLC
Debbie Thomas, Sodexo
Sandra Toms, Denton Regional Medical Center
Diana Topjian, Roper St. Francis Mount Pleasant Hospital
Kathy Torpie, International Keynote Speaker
Maria Turner, Mediserve Nursing Agency
Daniel van Leeuwen, Children's Hospital Boston
Fran Vitullo, St. Elizabeth Health Center
Thomas Voccola, CEO2
Matt Vosmik, Edward Hospital
Lisa Warrington, Benefis Hospitals
Savannah Washington, Harnett Health System
Jon Ann Watson, San Jacinto Methodist Hospital
Mandy Wearne, NHS North West - Inspiration NW
Cindy Wedel, Vanderbilt University Medical Center
Judy Westers, Spectrum Health
Stacie Whiting, Ephrata Community Hospital
Rukiya Wongus, University of Maryland Faculty Physicians, Inc. (FPI)
Blair Wright, The White Stone Group
Cindy Wright, 4M Emergency Systems, Inc.
Clare Wyke, Leeds Community Healthcare NHS Trust
Irene Zbiczak, Mills-Peninsula Health Services
Kathryn Zimmerman, The Christ Hospital
Laurie Zone-Smith, NCH Healthcare System
Becky Zuccarelli, Johns Hopkins Health System


Additional groups providing feedback include:

Baylor Healthcare Office of Patient Centeredness/Patient Experience Steering Team
British Columbia Patient Satisfaction Committee
Inter-Jurisdictional Patient Satisfaction Group - Canada

*Patient Experience Body of Knowledge and associated content copyright of The Beryl Institute 2012

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