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Patient Experience Innovation Awards
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The Beryl Institute's PX Innovation Awards provide a platform for sharing and celebrating some of the great work being done across the globe to improve the human experience in healthcare. We understand the effort it takes to change cultures, implement new strategies and build true partnerships with patients and families. In order to recognize those efforts, we will honor and celebrate innovation among advisors, healthcare professionals and teams.

The nomination period for the inaugural PX Innovation Awards is now closed. Thank you to everyone who submitted nominations - they are currently in review and winners will be announced at Patient Experience Conference 2019 in April.

 PX Innovation Awards - Four Categories
 Unique Criteria

Organizational Innovation Award
Awarded to a healthcare organization dedicated to innovations that improve the human experience in healthcare

  • Work environment: Positively impacts the organization’s culture, e.g joy in work, addresses burnout
  • Adoption/Spread: Can show the innovation has permeated the organization
  • Partnership/Co-Design: Engaged a breadth of voices from staff, providers, patients and family members, etc. to both identify problems and potential solutions

Innovative Team Award
Awarded to a team working in healthcare that developed and implemented innovative methods to improve teamwork

    • Workflow: Changes how a unit, department or team does its work, positively impacting efficiency and culture
    • Team engagement: Innovation was designed with the team in a desire to impact safety, quality and experience
    • Transferable: The innovation can be adapted and spread beyond the team for which is was created

    Innovative Healthcare Professional Award
    Awarded to a healthcare professional who created or lead an innovation which resulted in positive change

      • Leadership/Influence: Individual showed personal vision and leadership in driving innovation
      • Perseverance: Individual drove innovation despite many other duties and priorities
      • Caring: Individual displays a depth of caring for improving the patient, family and/or staff experience that inspires others to action

      Innovative Patient/Family Advisor Award
      Awarded to a PFA who lead or inspired an innovation that positively impacted the patient and family experience

        • Leadership: As a PFA, individual assumed the role of a “person of influence” within the organization
        • Inspiration: Individual represented the voice of patients and families in such a way that it inspired a new way of thinking within the organization
        • Collaboration: Individual partners well with the healthcare organization’s leadership and staff


        In addition to criteria for each unique award, all awards must also have the following:

        • Measureable: Innovations that have data to show efficacy will be given extra consideration
        • Out of the Box: Presents a new way of looking at an issue or opportunity or raises an idea not yet considered

        No submissions will be reviewed before the deadline so that they can all be considered simultaneously. All submissions will be reviewed by a panel of individuals with a deep understanding of organizing and operationalizing patient experience efforts. Panelists include patients, families, leaders and frontline healthcare professionals from across the continuum of care.

        Award recipients will be recognized annually during Patient Experience Conference, with the inaugural award ceremony to be held April 3- 5, 2019 in Dallas, Texas.

        All submissions are due no later than December 1, 2018. Notification of selected award recipients will occur by February 1, 2019.


        Sharing knowledge in the patient experience community is central to the values of The Beryl Institute. In that spirit, runners up and other submissions may be highlighted in the “2019 Innovation Report” and other publications distributed by The Beryl Institute.



        For additional questions, please contact Tiffany Christensen, Vice President, Experience Innovation at or by 866.488.2379 x709.

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