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PX Body of Knowledge Virtual Class Calendar
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Participation in a facilitated virtual class offers the ability to apply the key concepts and principles explored in the on-demand learning session. Please view the full class calendar to assist in your planning. Class size is limited and a minimum number of participants is required to hold each course. Click here to download a printable version of the 2020 virtual class schedule.


Questions? Contact pxlearning@theberylinstitute.org.


Clinical Partnerships

Date Time
February 21, 2020 10:30 - 11:30 AM ET
February 21, 2020 2:00 - 3:00 PM ET
May 13, 2020 7:00 - 8:00 PM ET
July 10, 2020 10:30 - 11:30 AM ET
October 2, 2020 2:00 - 3:00 PM ET
December 9, 2020 10:30 - 11:30 AM ET
December 9, 2020 2:00 - 3:00 PM ET



Coaching and Developing Others

Date Time
January 17, 2020 10:30 - 11:30 AM ET
January 17, 2020 2:00 - 3:00 PM ET
March 25, 2020 2:00 - 3:00 PM ET
March 25, 2020 7:00 - 8:00 PM ET (Cancelled)
June 3, 2020 10:30 - 11:30 AM ET
July 31, 2020
10:30 - 11:30 AM ET
October 21, 2020 2:00 - 3:00 PM ET



Communication: Leveraging the Patient Experience Through Effective Communication

Date Time
January 15, 2020 2:00 - 3:00 PM ET
January 15, 2020 7:00 - 8:00 PM ET
March 20, 2020 10:30 - 11:30 AM ET
March 20, 2020 2:00 - 3:00 PM ET
May 29, 2020 10:30 - 11:30 AM ET
July 29, 2020
2:00 - 3:00 PM ET
October 16, 2020 10:30 - 11:30 AM ET




Cultural Competence and Diversity

Date Time
February 5, 2020 2:00 - 3:00 PM ET
February 5, 2020 7:00 - 8:00 PM ET
April 15, 2020 10:30 - 11:30 AM ET
June 19, 2020 2:00 - 3:00 PM ET
September 2, 2020 10:30 - 11:30 AM ET
November 6, 2020
10:30 - 11:30 AM ET
November 6, 2020 2:00 - 3:00 PM ET


Employee Engagement

Date Time
January 10, 2020 10:30 - 11:30 AM ET
January 10, 2020 2:00 - 3:00 PM ET
March 18, 2020 10:30 - 11:30 AM ET
March 18, 2020 2:00 - 3:00 PM ET
May 22, 2020 2:00 - 3:00 PM ET
July 24, 2020 10:30 - 11:30 AM ET
October 14, 2020
7:00 - 8:00 PM ET


Experience Design

Date Time
February 19, 2020 2:00 - 3:00 PM ET
February 19, 2020 7:00 - 8:00 PM ET
May 8, 2020 10:30 - 11:30 AM ET
July 8, 2020 2:00 - 3:00 PM ET
September 30, 2020 10:30 - 11:30 AM ET
December 4, 2020 10:30 - 11:30 AM ET
 December 4, 2020  2:00 - 3:00 PM ET


Healthcare Leadership and Management

Date Time
January 31, 2020 10:30 - 11:30 AM ET
January 31, 2020 2:00 - 3:00 PM ET
April 8, 2020 2:00 - 3:00 PM ET
April 8, 2020 7:00 - 8:00 PM ET (Cancelled)
June 17, 2020 2:00 - 3:00 PM ET
August 14, 2020
10:30 - 11:30 AM ET
November 4, 2020 10:30 - 11:30 AM ET


History of the Patient Experience Movement

Date Time
February 7, 2020 10:30 - 11:30 AM ET
February 7, 2020 2:00 - 3:00 PM ET
April 29, 2020 10:30 - 11:30 AM ET
June 24, 2020
7:00 - 8:00 PM ET
September 11, 2020 2:00 - 3:00 PM ET
November 13, 2020 10:30 - 11:30 AM ET
November 13, 2020 2:00 - 3:00 PM ET


Hospitality and Healing Services

Date Time
February 12, 2020 2:00 - 3:00 PM ET
February 12, 2020 7:00 - 8:00 PM ET (Cancelled)
May 1, 2020 10:30 - 11:30 AM ET
June 26, 2020
2:00 - 3:00 PM ET
September 16, 2020 10:30 - 11:30 AM ET
November 18, 2020 10:30 - 11:30 AM ET
November 18, 2020 2:00 - 3:00 PM ET


Metrics and Measurement

Date Time
January 29, 2020 2:00 - 3:00 PM ET
January 29, 2020 7:00 - 8:00 PM ET
April 3, 2020 10:30 - 11:30 AM ET
April 3, 2020 2:00 - 3:00 PM ET
June 12, 2020 10:30 - 11:30 AM ET
August 12, 2020 10:30 - 11:30 AM ET
October 30, 2020
2:00 - 3:00 PM ET


Organizational Effectiveness

Date Time
January 22, 2020 2:00 - 3:00 PM ET
January 22, 2020 7:00 - 8:00 PM ET
March 27, 2020 10:30 - 11:30 AM ET
March 27, 2020 2:00 - 3:00 PM ET (Cancelled)
June 5, 2020 2:00 - 3:00 PM ET
August 5, 2020 10:30 - 11:30 AM ET
October 23, 2020
10:30 - 11:30 AM ET


Patient and Family Centeredness

Date Time
January 8, 2020 2:00 - 3:00 PM ET
January 8, 2020 7:00 - 8:00 PM ET
March 13, 2020 10:30 - 11:30 AM ET
March 13, 2020 2:00 - 3:00 PM ET
May 20, 2020 10:30 - 11:30 AM ET
July 22, 2020 2:00 - 3:00 PM ET
October 9, 2020 10:30 - 11:30 AM ET


Policy and Regulatory Issues

Date Time
March 11, 2020 10:30 - 11:30 AM ET
March 11, 2020 2:00 - 3:00 PM ET
May 15, 2020 2:00 - 3:00 PM ET
July 15, 2020
7:00 - 8:00 PM ET
October 7, 2020 10:30 - 11:30 AM ET
December 11, 2020 10:30 - 11:30 AM ET
December 11, 2020 2:00 - 3:00 PM ET


Service Recovery

Date Time
January 24, 2020 10:30 - 11:30 AM ET
January 24, 2020 2:00 - 3:00 PM ET
April 1, 2020 10:30 - 11:30 AM ET
April 1, 2020 2:00 - 3:00 PM ET
June 10, 2020 2:00 - 3:00 PM ET
August 7, 2020 10:30 - 11:30 AM ET
October 28, 2020 7:00 - 8:00 PM ET


Technology Application

Date Time
February 14, 2020 10:30 - 11:30 AM ET
February 14, 2020 2:00 - 3:00 PM ET
May 6, 2020 7:00 - 8:00 PM ET
July 1, 2020 2:00 - 3:00 PM ET
September 25, 2020
10:30 - 11:30 AM ET
November 20, 2020 10:30 - 11:30 AM ET
November 20, 2020 2:00 - 3:00 PM ET

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