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PX Body of Knowledge Cancellation Policy
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We understand plans change and you may decide to cancel your participation in the Patient Experience (PX) Body of Knowledge Courses. Cancellations or requests for refunds must be received in writing by The Beryl Institute within 14 days of registration. 

Cancelled registration may be eligible to receive a full refund less $50 service fee under the following condition: 
  • If any of the course materials have been accessed/viewed or a virtual class was attended, the refund will be allocated minus the service fee and the current individual course rate for the course(s) accessed/viewed or attended.
  •  Please note that cancellation requests received after 14 business days will not be refunded.


A transfer credit for the purchased courses may be granted to the organization and used by another individual within the organization to participate in the PX Body of Knowledge. Substitutions are not allowed once the course(s) has been accessed/viewed or a virtual class was attended.

To cancel a registration before the deadline or transfer credit/substitute after the deadline, please send an email to 

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203