|Complimentary Research Report Download|
The State of Patient Experience 2017: A Return to Purpose
The full research report from the Institute's latest benchmarking study provides insights into trends in structure and practice, leadership and measurement and offers core considerations for organizations looking to lead in experience excellence. The largest research of its kind, the study engaged almost 1,700 respondents from 26 countries representing six continents sharing the challenges and opportunities they are facing and the steps they are taking to address the patient experience.
According to the research:
In acknowledging their commitment to the patient experience movement, this study is made possible with the support of Philips, a global leader in health technology.