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Patient Experience 101 - Overview

Overview Why PX 101
Sessions FAQs

Enhance Your Organization’s Foundation in Patient Experience Excellence

Patient Experience 101 (PX 101) is a comprehensive learning package with everything you need to easily facilitate foundational patient experience education within your organization. An essential resource for orientation and educational programs, PX 101 provides lessons and activities to lead discussions with staff on what patient experience is, what it means to them and how they can positively impact experience excellence.

PX 101 provides foundational key learning across seven session topics (3.5 hours total):

  • What is Patient Experience?
  • The Ripple Effect of Patient Experience
  • What Matters Most to Patients
  • The Place for Empathy in Patient Experience
  • Measurement and Patient Experience
  • Service Recovery
  • Staying True to Our Purpose


 Click here to register for PX 101 Overview Webinar October 6 at 2pm ET 

> View an overview of PX 101

Each PX 101 session includes electronically accessible resources:

  View an overview of resources 

Resource Overview

Session materials and program guide for Leaders, such as customizable presentations  to fit various learning needs and timeframes


Classroom Sessions

Highly interactive sessions in a 15 to 30-minute classroom-style format that include PowerPoints, facilitator notes, participant hand-outs and real-life scenarios using pictures, dialogue or video 


Whiteboard Videos

Seven downloadable whiteboard videos (view sample), each 3-5 minutes in length, that can be downloaded and shared throughout your organization, in training sessions and in other presentations

Guide for Leaders

Suggestions for your leadership team to build on the concepts and principles shared in each session for ongoing learning and sustainability

PX Connect Community

This forum is dedicated to organizations using PX 101 to support and enhance your culture of patient experience excellence. It will provide an opportunity for you, as someone tasked with implementing PX 101 in your organization, to engage with others in sharing ideas, challenges and proven practices.

For additional questions, contact the Institute at 1.866.488.2379 or send an email to

PX 101 is part of The Beryl Institute's Path to Experience Excellence, offering resources and tools to support every stage of your experience journey. 

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203