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Patient Experience 101 - Overview

Overview Why PX 101
Sessions FAQs

Enhance Your Organization’s Foundation in Patient Experience Excellence

Patient Experience 101 (PX 101) equips healthcare organizations with a foundational, easy-to-use educational resource* to support and enhance your culture of patient experience excellence. PX 101 provides tools and activities to facilitate discussions with staff on what patient experience is, what it means to them and how they can positively impact experience excellence.


PX 101 is an ideal resource for:

  • Use in orientation programs
  • As part of your annual education requirements
  • Department specific education

PX 101 provides foundational key learning across seven session topics (3.5 hours total):

  • What is Patient Experience?
  • The Ripple Effect of Patient Experience
  • What Matters Most to Patients
  • The Place for Empathy in Patient Experience
  • Measurement and Patient Experience
  • Service Recovery
  • Staying True to Our Purpose
> View an overview of PX 101
> View an overview of the electronically accessible resources included with each PX 101 session. 

Each PX 101 session includes electronically accessible resources:

Resource Overview
Session materials and program guide for Leaders, such as customizable presentations to fit various learning needs and timeframes

> View a sample of the Resource Overview




Classroom Sessions
Highly interactive sessions in a 15 to 30-minute classroom-style format that include PowerPoints, facilitator notes, participant hand-outs and real-life scenarios using pictures, dialogue or video 

> View a sample of the customizable PowerPoint presentations
> View a sample of the facilitator notes
> View a sample of the participant hand-outs


Whiteboard Videos
Seven downloadable whiteboard videos (each 3-5 minutes in length) that can be downloaded and shared throughout your organization, in training sessions and in other presentations.

> View a sample of the Whiteboard Videos

Guide for Leaders
Suggestions for your leadership team to build on the concepts and principles shared in each session for ongoing learning and sustainability

> View a sample of the Guide for Leaders

*PX 101 is intended to complement and support your overall patient experience efforts and is not recommended to be used in isolation or as a stand-alone patient experience strategy.

> View the full list of contributors

For additional questions, contact Director, Learning and Professional Development, Becky Reisinger at 1-866-488-2379 x707 or

Interested in Learning More about PX101?

Watch the recent complimentary webinar featuring a detailed overview of PX 101 and actual examples of the resources included.

View Webinar Replay

PX 101 is part of The Beryl Institute's Path to Experience Excellence, offering resources and tools to support every stage of your experience journey. 

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203