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Patient Experience 101 - Overview
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Overview Why PX 101
Sessions FAQs
Pricing

Enhance Your Organization’s Foundation in Patient Experience Excellence

Patient Experience 101 (PX 101) equips healthcare organizations with a foundational, easy-to-use educational resource to support and enhance your culture of patient experience excellence. PX 101 provides tools and activities to facilitate discussions on what patient experience is, what it means to them and how they can positively impact experience excellence.

PX 101 is an ideal resource for:

  • Use in orientation programs
  • As part of your annual education requirements
  • Department specific education

PX 101 provides foundational key learning across seven session topics (3.5 hours total):

  • What is Patient Experience?
  • The Ripple Effect of Patient Experience
  • What Matters Most to Patients
  • The Place for Empathy in Patient Experience
  • Measurement and Patient Experience
  • Service Recovery
  • Staying True to Our Purpose
> View an overview of PX 101
> View an overview of the electronically accessible resources included with each PX 101 session. 

Each PX 101 session includes electronically accessible resources:

Resource Overview
Session materials and program guide for Leaders, such as customizable presentations to fit various learning needs and timeframes

 

Classroom Sessions
Highly interactive sessions in a 15 to 30-minute classroom-style format that includes PowerPoints, facilitator notes, participant hand-outs and real-life scenarios using pictures, dialogue or video 

 

Whiteboard Videos
Follow up activities, whiteboard refreshers and links to additional resources

Guide for Leaders
Suggestions for your leadership team to build on the concepts and principles shared in each session for ongoing learning and sustainability

 

 
> View the full list of contributors

For additional questions, contact Manager, Learning and Professional Development, Becky Reisinger at 1-866-488-2379 x707 or becky.reisinger@theberylinstitute.org.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org