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Patient Advocacy Community Work Groups
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About Leadership Work Groups Regional Groups Upcoming Events Resources

The Patient Advocacy Community (PAC) Work Groups help support the work and provide direction for the Patient Advocacy Community of The Beryl Institute. The PAC is your connection to other professionals who represent and advocate for consumers across the healthcare continuum.

The PAC Work Groups and leaders include:


Develop and implement system for monitoring and communicating regulatory changes/updates as it relates to patient advocacy. Identify opportunities for involvement at the national legislative level as it relates to patient advocacy.

Carol Santalucia
Director of Service Excellence
Cleveland Clinic

Awards and Nominations
Create streamlined PAC Award platform; Create process for identification, inclusion of top performers into succession plan in the PAC realm.

Kate Clarke
Manager, Patient Relations/
Interpreter Services

Develop certification for the PAC, as a part of the overall PX certification

Irene Zbiczak
Director, Patient Relations
Mills-Peninsula Health Services

Develop patient advocacy education opportunities e.g., virtual conferences, topic calls, white papers. Monitors listserv to identify topic trends.


Brenda Radford
Director, Guest Services
Duke University Hospital

Toya Gorley
Director, Patient Experience
CHAMPS Patient Experience

Develop strategies to recruit and retain PAC members.

Kim Pedersen
Administrative Director
Patient Relations
MarianJoy Rehabilitation Hospital

Recommend and assist in developing patient advocacy publications.

Eve DeVaro
Director of Patient Advocacy
Bon Secours Baltimore Health System

Regional Communities
Develop toolkit that enhances value of regional groups; share best practices; support struggling areas

Kim Pedersen
Administrative Director
Patient Relations
MarianJoy Rehabilitation Hospital



If you are interested in serving on any of the Patient Advocacy Community Work Groups, please complete the form below.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092