Register now for upcoming patient advocacy-related webinars, Connection Calls, topic calls and other events.
Webinar: September 26, 2-3 PM ET
Access for All: Equality in Healthcare Services Within Your Organization
Amy Crowe, Patient Advocacy Program Manager, Novant Health
This webinar will cover what it means to prohibit discrimination based on race, age, sex, national origin and disability within healthcare. It will focus specifically on language access for LEP patients and guests, incorporating processes and policies for transgender patients, how to deal with service animals and emotional support animals and support for patients with disabilities. Practical approaches that can be implemented within any hospital or practice to ensure you're providing equal access to healthcare services for everyone. This includes policies to consider, aids and devices to have available, your language access plan and partnerships across the system that are important to success.
The 2019 International Conference on Patient Advocacy
October 3 -5, 2019
Note: While not directly affiliated with The Beryl Institute, we are excited to support and collaborate with these organizations and will periodically share their information and events.
Webinar: December 10, 2-3 PM ET
Management Overnight Program: Through the Eyes of the Patient
Darol Bates, Director of Patient & Family Advocacy, Northern Westchester Hospital
Northern Westchester Hospital expects each manager to spend at least one night in the hospital in the role of a patient. Managers are paired in teams and assigned a time frame in which to complete the overnight. During their overnight stay, managers check-in, wear gowns, are transported by stretcher or wheelchair, sleep in hospital beds or care partner pull-out couches, tour waiting rooms and key departments, eat in the cafeteria and order patient room service, and document their findings using structured feedback tools including completing the HCAHPS survey for internal comparison. The insights gained from the management overnight program are compiled, analyzed and used for continuous improvement. Webinar participants can expect to learn about our management overnight program with a focus on the goals of the program as well as planning and logistics. Participants will hear lessons learned and suggestions made and implemented as a result of participant feedback.