Register now for upcoming patient advocacy-related webinars, Connection Calls, topic calls and other events.
Connection Call: October 1, 2-3 PM ET
Patient Complaints and Grievances: How to Prepare For and Get Through a Regulatory Agency Survey
Guest Expert Lauren De La Torre | Director, Patient Advocate Department, Children’s Mercy Kansas City
Quarterly PAC Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a brief presentation on a pre-announced topic, each call includes time for general discussion on the issues most impacting patient advocates today.
Webinar: November 13, 2-3 PM ET
Empathic Approaches to Writing Meaningful Grievance Letters
Amy Crowe, Legal Writer, Novant Health
This webinar will provide approaches to writing patient-centered letters in response to grievances received. It will outline steps taken within Novant Health to improve letters and provide consistent grievance responses across all facilities. The changes made to letters are aligned with the guiding principles to have an apologetic and empathetic approach, and this presentation will provide practical ways to incorporate those approaches into letters.
Webinar: December 4, 2-3 PM ET
Understanding and Advancing the Patient Experience at End of Life
Mike DeWitt, Manager, Patient Relations, Moffitt Cancer Center
Laura L. Jantz, Program Manager, Patient Experience, Service Excellence, St. Luke's Health System
Our population is aging. It is critical to engage patients and their loved ones in meaningful dialogue at the earliest possible point in their care continuum. In this didactic and experiential webinar, participants will learn what defines end of life, become familiar with a care continuum, and discover the impact of conversations before the crisis. Learners will empathically explore their own wishes for end of life in order to appreciate and respect others’ cultures and end-of-life wishes. Attendees will participate in guided simulations designed to alleviate the fear and anxiety over having conversations with patients and families about grim diagnoses and the journey ahead. Normalizing the dying experience, supporting loved ones, and accommodating familial and cultural precedent through this process clears the way for both patient and caregiver to be present and participate fully in the end-of-life experience.
Webinar: December 11, 2-3 PM ET
Hope and Compassion: The Keys to Treating Mental Health Patients & Families
Glenn Kopelson, Co-Chair Resnick PFAC, UCLA
Martha Browning, Member Resnick PFAC, UCLA
The Resnick Neurospychiatric PFAC at UCLA created an educational lecture series where family members and patients presented personal experiences, issues and solutions to multiple departments throughout the hospital. This webinar will provide personal stories and educate the audience on specific issues that relate to mental health and provide clear takeaways for participants to use in their organization.