Register now for upcoming patient advocacy-related webinars, Connection Calls, topic calls and other events.
Webinar: December 10, 2-3 PM ET
Management Overnight Program: Through the Eyes of the Patient
Darol Bates, Director of Patient & Family Advocacy, Northern Westchester Hospital
Northern Westchester Hospital expects each manager to spend at least one night in the hospital in the role of a patient. Managers are paired in teams and assigned a time frame in which to complete the overnight. During their overnight stay, managers check-in, wear gowns, are transported by stretcher or wheelchair, sleep in hospital beds or care partner pull-out couches, tour waiting rooms and key departments, eat in the cafeteria and order patient room service, and document their findings using structured feedback tools including completing the HCAHPS survey for internal comparison. The insights gained from the management overnight program are compiled, analyzed and used for continuous improvement. Webinar participants can expect to learn about our management overnight program with a focus on the goals of the program as well as planning and logistics. Participants will hear lessons learned and suggestions made and implemented as a result of participant feedback.
PAC Connection Call: January 20, 2-3 PM ET
How do you De-Stress?
Kim Pedersen, Administrative Director, Patient Relations, Marianjoy Rehabilitation Hospital (Northwestern Medicine)
Carol Santalucia, Director of Service Excellence, Cleveland Clinic
The PAC leaders will lead a discussion on how to practice self-care and share strategies and techniques to de-stress and overcome professional burnout.
April 20, 8:30 – 11:00 AM
Patient Advocacy Community Gathering
Each year at Patient Experience Conference, the Patient Advocacy Community gathers to network and share their challenges, successes and best practices. All are invited to come together to engage in a discussion on the emerging role of the patient advocate and state of the community. The annual Ruth Ravich Patient Advocacy Award is presented during this gathering. Breakfast is provided.