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Patient Advocacy Council
The Patient Advocacy Councilrepresents a group of individuals committed to engaging with one another, sharing ideas and expanding the engagement of Patient Advocate Leaders in The Beryl Institute community.


Council Co-Chairs

Kate Clarke

Manager, Patient Relations/Interpreter Services
Northwestern Medicine

Kim Pedersen

Administrative Director, Patient Relations
Marianjoy Rehabilitation Hospital, part of Northwestern Medicine

Carol Santalucia

Director of Business Development, Office of Patient Experience
Cleveland Clinic

Council Members

Corey Adams

Manager, Patient Experience
St Vincents Hospital

Sarah Benavides

Supervisor Patient Representatives
University of Colorado Health  

Lauren De La Torre

Director, Patient Advocate Department
Children's Mercy Kansas City

Ann E Doran

Executive Director, Office of Patient Advocacy Veterans Administration 

Michael Hansen

Patient Relations Representative
Metrohealth Medical Center

Linda Kajtazi

Director, Patient Relations & Language Services
White Plains Hospital

Brenda Radford

Director, Member Engagement
AmeriHealth Caritas North Carolina

Crystal Tooks

Patient Relations Manager
Ann & Robert H. Lurie Children's Hospital of Chicago

Miguel Arenas

Senior Director, Patient Relations
Mount Sinai Health System

Jennifer Bergstrom

Patient Advocate
Sentara Healthcare

Elizabeth Deacon

Patient Experience Manager
Ochsner Health System 

Ashley Doyle

RN/Patient Advocate Manager
The University of Vermont Health Network-CVPH

Kelly Holland

Manager Patient/Family Experience
UVM Medical Center

Mecciya Majrashi

Assistant Manager Patient Empowerment
Saudi Patient Safety Center

Roseanna Ryan

Director Patient Guest Relations
Stony Brook University Hospital

Pamela Wendel

Manager, Family Relations
Cincinnati Children's Hospital Medical Center

Elizabeth Begley

Director of Human Centered Care
Hartford Healthcare

Andrea Cook, CPXP

Patient Relations/Risk Management Specialist
Katherine Shaw Bethea Hospital

Jamie Di Piazza-Rodriguez

Manager of Patient Experience, Language Services
Ardent Health

Jodi Gross

Manager of Patient Support Services
Sharp Grossmont Hospital

Keenila Johnson

Quality Service Coordinator
AU Medical Center

Laura Mcneely

Director, Patient Experience
Atrium Health

Lorna Tirman

Patient Experience Specialist
Tahoe Forest Hospital District

Regina Winters

Manager, Patient Experience
AU Medical Center


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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203