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On the Road with The Beryl Institute
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The On the Road series offers a virtual guest pass to many leading healthcare institutions, sharing patient experience journeys from hospitals around the globe. A team member from the Institute spends time with an organization learning about their patient experience journey and shares what the organization has accomplished with the overall patient experience community.

Latest On the Road


A Culture of Community as a Foundation for Patient Experience at a Rural Hospital

Mercyhealth Hospital and Medical Center–Harvard
Harvard, Illinois

Our latest On the Road took us to the rural city of Harvard, Illinois, approximately seven miles south of the Illinois/Wisconsin border. With a population of 10,000, Harvard is home to Mercyhealth Hospital and Medical Center–Harvard, a dynamic and comprehensive healthcare campus serving the region. This 13-bed critical access hospital has built a culture of service that is felt as soon as you walk through the front door and radiates throughout the organization

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