Latest On the Road
Systematizing the Patient Experience: Persona a Persona
On the Road with Quirónsalud
Our latest On the Road took us to the facilities of Centro Medico Teknon (Teknon Medical Center) in Barcelona, part of the Quirónsalud healthcare system. The reinforcing idea that I learned on this journey was the essence of our work on impacting patient experience and elevating a commitment to the human experience in healthcare returns us to the human at the heart of this work, as human beings caring for human beings. This is a central focus for the team at Quirónsalud as well as it is core to their very brand itself – la salud persona a persona – health person to person. This effort is personified in the extensive effort underway in the system to transform how experience is managed, measured and improved.