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On the Road with The Beryl Institute
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The On the Road series offers a virtual guest pass to many leading healthcare institutions, sharing patient experience journeys from hospitals around the globe. A team member from the Institute spends time with an organization learning about their patient experience journey and shares what the organization has accomplished with the overall patient experience community.

Latest On the Road


Rebuilding Trust to Ensure Sustainability: One CAH's Remarkable Transformation

On the Road with Phillips County Health Systems
Phillipsburg, KS

Our latest On the Road took us to Phillipsburg, Kansas to visit Phillips County Health Systems (PCHS), a critical access hospital located in the middle of town serving this growing, friendly and resilient community. This organization exemplifies what can happen when a commitment is made to learning from community members, boldly stating a desire to build trust and confidence in the organizations’ ability to provide excellent care and addressing concerns head-on using well-established and well-executed PX improvement strategies. 

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203
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info@theberylinstitute.org