Latest On the Road
An Evolution of Experience
Kaiser Permanente & Care Experience in the East Bay
Our latest On the Road took us to the great city of Oakland, and specifically to Oakland Medical Center part of the Kaiser Permanente and their community of healthcare services in the East Bay. This visit was a full and exciting example of what can happen with a collaborative and collective effort. It also represented how a large system can truly tackle the experience opportunity in the right size chunks meaning you don't have to do it all everywhere at first, but rather by building processes and pathways to success you can create a model that others can replicate to help drive their own outcomes.