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On the Road with The Beryl Institute
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The On the Road series offers a virtual guest pass to many leading healthcare institutions, sharing patient experience journeys from hospitals around the globe. A team member from the Institute spends time with an organization learning about their patient experience journey and shares what the organization has accomplished with the overall patient experience community.

Latest On the Road


An Evolution of Experience

Kaiser Permanente & Care Experience in the East Bay
Oakland, California

Our latest On the Road  took us to the great city of Oakland, and specifically to Oakland Medical Center part of the Kaiser Permanente and their community of healthcare services in the East Bay. This visit was a full and exciting example of what can happen with a collaborative and collective effort. It also represented how a large system can truly tackle the experience opportunity in the right size chunks meaning you don't have to do it all everywhere at first, but rather by building processes and pathways to success you can create a model that others can replicate to help drive their own outcomes.

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The Beryl Institute
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Southlake, Texas 76092
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