Patient Family & Community Engagement | Patient and Care Partners

“We have these conversations in our living rooms”

Nikki Montgomery is a patient, a mother to a son with complex medical challenges and a certified patient advocate. As a Black woman, she understands the necessity for culturally competent care. How does a patient find a culturally competent provider? Nikki shares her strategies on that topic and pushes us to address systemic racism through measurement. This podcast brings the conversations usually had in our living rooms to the public domain.

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Lonely No More: Bedside Visit Programs

Erica Luciano, Program Manager, Volunteer Services, UChicago Medicine Kathleen McIntire, CAVS | Director, Volunteer Services | Kaiser Permanente Los Angeles Being in a hospital can be frightening, painful, and oftentimes overwhelming for patients. But those without family members or friends to visit them may face the extra burden of loneliness. Loneliness has consequences that may
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Innovation & Technology | Patient Family & Community Engagement

Why it’s Vital to Adopt an Aggressive Patient Experience Strategy

Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment.
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Patient Family & Community Engagement | Staff & Provider Engagement

See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings

This webinar explores the impact of lost belongings on the patient, their families, and your organization. You will hear best practices for empowering and motivating your staff around the patient belongings process through awareness, education, recognition, and incentive programs. Key learnings will be shared about the See it! Say it! Save it! Program, launched in
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“We have these conversations in our living rooms”

Related content

Lonely No More: Bedside Visit Programs

Why it’s Vital to Adopt an Aggressive Patient Experience Strategy

See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings

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"We have these conversations in our living rooms"