In her role, Jacklyn continually works to encourage and keep other therapists excited about customer service and ways to improve every patient experience. She strives to be a part of improving every patient encounter and getting employees excited about healthcare.
WHAT IS YOUR MOST SIGNIFICANT ACCOMPLISHMENT IN YOUR ROLE?
We developed an "AIDET” employee of the month honor. We have a bulletin board with the employee’s picture and a write-up complementing their role in respiratory therapy and their outstanding customer service. They also receive a goody bag and praise at our monthly department meeting.
WHAT IS THE BIGGEST CHALLENGE YOU ARE CURRENTLY FACING?
Due to the minimizing of staff in our hospital due to budget cuts, it’s hard to keep employees excited about customer satisfaction because they have less and less time to spend with their patients.
WHAT ARE YOUR VIEWS ON THE FUTURE OF PATIENT EXPERIENCE?
We have to realize that healthcare is changing, and we need to make the necessary changes as well to focus on better patient experience because their satisfaction plays an important role in any institution.
WHAT DO YOU DO FOR FUN WHEN NOT WORKING?
I have a wonderful four year daughter and a loving husband of seven years. We all love music events and sports. We keep busy schedules, but we value the quality time we have together.
WHY DID YOU JOIN THE BERYL INSTITUTE?
I want to be a part of improving every patient encounter and getting employees excited about healthcare and the quality care they give.