In her role, Barbara is responsible for nursing practice throughout our system of almost 5000 employees. She has direct operational responsibilities for multiple departments including the Emergency Department, all inpatient units, operating rooms, behavioral health, cardiac catheterization and interventional radiology and care management.
WHAT IS YOUR MOST SIGNIFICANT ACCOMPLISHMENT IN YOUR ROLE?
Together with the Chief Medical Officer we were able to significantly improve our ED throughput. We have seen this result in a significant increase in patient satisfaction. Also, our nursing teams have truly established bed side shift report as a basic right of every patient. The basic premises of bedside shift report, two nurses and the patient/family partnered in hand off report, has also been put in place in our perioperative areas.
WHAT IS THE BIGGEST CHALLENGE YOU ARE CURRENTLY FACING?
The biggest challenge is guiding and supporting staff through radical changes in the way we provide care throughout our system.
WHAT ARE YOUR VIEWS ON THE FUTURE OF PATIENT EXPERIENCE?
I believe that clinicians are truly recognizing the importance of partnering with patients in deeper and more complete ways than ever before. Patient access to their electronic medical record and their desire to communicate electronically with their care team both in and out of the hospital will assist patients in becoming better informed and knowledgeable participants in their care decisions.
WHAT DO YOU DO FOR FUN WHEN NOT WORKING?
I have two adorable grandchildren and my husband and I love to travel. I have one son who lives in Beijing so we have been able to visit there three times. Last year we were able to travel with the whole family to Iceland.
WHY ARE YOU A MEMBER OF THE BERYL INSTITUTE?
The Beryl Institutes represents many people dedicated to promoting patient centered care. The continued work on patient centered care will help us make our patients and our community move from just receiving care from our systems but to truly feel cared for by our teams. The culture of caring and compassion will work to improve care for the patients but will also help our teams feel more purposeful in their work.