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Member Spotlight - April 2018
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Rodney Tucker, MD MMM

Lead Experience Officer
UAB Medicine
Birmingham, Alabama

In his role, Rodney coaches physicians and clinical providers in areas of patient experience, patient and family centered care and communication skills. He assists and advises regarding patient experience data and improvement projects.

WHAT IS YOUR MOST SIGNIFICANT ACCOMPLISHMENT IN YOUR ROLE?

Over the past 7 years providing a visible physician presence within the organization that emphasizes keeping the voice of the patient in every conversation as our culture continues to evolve. Patient experience is now part of the conversation, goal setting and strategic plan for the organization. Our inpatient HCAHPS overall results continues to be in the top 10% of several benchmarking measures and our organization is a 5 star in the CMS ratings of patient preference.

WHAT IS THE BIGGEST CHALLENGE YOU ARE CURRENTLY FACING?

It is always a challenge to keep the voice of the patient at the center when financial and operational stresses in the organization change and the pressures of other priorities take center stage.

WHAT ARE YOUR VIEWS ON THE FUTURE OF PATIENT EXPERIENCE?

In the future converting the “patient experience” to one of increased “engagement” will be an exciting challenge. In other words not just a good experience but one that increases patient’s engagement in their care and produces better health outcomes.

WHAT DO YOU DO FOR FUN WHEN NOT WORKING?

I am a practicing physician in hospice and palliative care and enjoy clinical medicine. When not involved with patient care and experience, I am an avid art and antique collector and enjoy traveling to different parts of the world preferably in warm sunny places near the beach.

WHY ARE YOU A MEMBER OF THE BERYL INSTITUTE?

This institute really feels like the home for individuals and organizations to rejuvenate themselves in the realm of patient experience and to share best practices and innovation ideas about the ongoing challenges and opportunities in this arena.

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