In her role, Amy is responsible for developing experiential and learner-centered curricula to train healthcare professionals in relationship-centered communication. She trains physicians and advanced care providers to be effective course facilitators and champions of this work and sustain their engagement through ongoing faculty development and enrichment opportunities. One thing that she finds most rewarding about her work is that every level of provider, Cleveland Clinic caregivers speak the same relationship-centered language.
WHAT IS YOUR MOST SIGNIFICANT ACCOMPLISHMENT IN YOUR ROLE?
My most significant accomplishment has been developing the R.E.D.E. Model of Healthcare Communication as a way of further emphasizing the importance of personal connection and relationship as a therapeutic agent of change that can improve both the patient and provider experience
WHAT IS THE BIGGEST CHALLENGE YOU ARE CURRENTLY FACING?
The biggest challenge we are currently facing is sustainability of relationship-centered care and ‘doing the right thing’ despite the deficiencies in our nation’s current healthcare system.
WHAT ARE YOUR VIEWS ON THE FUTURE OF PATIENT EXPERIENCE?
Great strides have been made in patient experience. We must continue to train and empower physicians and other clinicians in relationship-centered communication while also engaging and empowering patients to be the head of their treatment team.
WHAT DO YOU DO FOR FUN WHEN NOT WORKING?
My husband, Steve, and children, Julia (age 10) and Benjamin (age 8), enjoy being outdoors, picking berries, hiking (or snowshoeing in the winter), and swimming.
WHY DID YOU JOIN THE BERYL INSTITUTE?
I joined Beryl for the opportunity to connect with others who are doing this work – to learn and contribute to strategies that honor and support patients as people.