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Human Experience 2030

Human Experience 2030 (HX2030) reflects the insights of a global community of patients, family members, care partners and healthcare professionals in all roles who represent the shared voices of possibility. Over 1,000 members of The Beryl Institute community provided input to create a shared vision for the future that identified the key milestones and points of focus we believe will be needed over the next ten years to achieve that vision.

Human Experience 2030: A Vision for the Future of Healthcare

The research is grounded in three essential changes for the future as well as foundational needs. Each of the six fundamental actions are explored in the report, which highlights where some of these plans may require more focus. The report concludes with a depiction of how current crises including the COVID-19 pandemic and the reckoning of systemic racism in all areas of society, including healthcare, provide pressure for necessary change. 

> Download Report



In special recognition of their support, The Beryl Institute appreciates contributions by our partner in this report, InMoment.  

Fundamental actions for the future of human experience

In working to elevate the human experience in healthcare over the next decade, patients and consumers of care,  healthcare organizations and the communities they serve will work together to ensure that healthcare efforts: 

Reframe consumerism to patient and consumer partnership. Transform power dynamics by a global commitment to (1) partnership where patients, families and consumers are actively engaged in co-design and (2) transparency where both performance metrics and cost of care are accessible and understandable.

Provide a precision experience through the use of real-time data and decision analytics, including the application of AI and other technologies. Enable and extend healthcare technology as an enabler and extender of human connection by ensuring simplicity, efficiency and expanded access to care, information and knowledge.

Address process burdens and workload issues for healthcare workers to increase opportunities for human connection, reinforce purpose and reduce burnout. Hire people in healthcare in new ways selecting not just for greatest skill or clinical ability, but also for lived experience and fundamental behaviors essential to a positive experience.

Transform professional models for a new healthcare workforce. Establish new models of education, both in formal academic training and continuing education, for healthcare professionals across disciplines and expand health education in communities from primary education to expanding health literacy for consumers of care.

Expand beyond treating illness to addressing the health and well-being of communities. Social determinants of health and healthcare disparities are acknowledged and addressed to ensure a systemic response to care needs and full access to and equity in care delivery.

Meet people where they are, where they need it and follow them where they go, including at home, in their communities, and virtually. New models of care are established making care journeys more accessible, convenient, and seamless through better care transitions, use of technology and open and easy access to and personal ownership of health information.


On Demand Complimentary Webinar Replay

Human Experience 2030: A Dynamic Framework for Healthcare

Explore the insights and shared vision for the future of human experience in healthcare built from the voices of thousands of people around the world. This webinar highlights the findings of the global inquiry The Future of Human Experience 2030 (HX2030) and introduces a dynamic framework shaping a call to action for the future of healthcare overall. Come prepared to reflect and contribute as it will take all voices and a broad and unwavering commitment to ensure we realize the future healthcare deserves. Learn the key findings of the inquiry, explore the implications for action (or inaction) it reveals and identify the opportunities for impact we can all make as we look at the next decade of human experience in healthcare.


> View the Webinar Replay
> Download the Slides 

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