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Framing the Field


Framing the Field of Patient Experience

The shifting consumer mindset and a growing global movement of professionals dedicated to experience excellence converged to set the foundation for the framing of patient experience as a true field of practice.

Committed to patient experience improvement, The Beryl Institute, Patient Experience Journal and Patient Experience Institute are working together in providing a framework for supporting the development of the field of patient experience.
Framing PX_v4 The global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. Community of Practice Bringing together collective voices to share ideas and inspire continued growth of the patient experience movement. Academic Research Expanding evidence-based research through funding and support of innovative practices. Body of Knowledge Building community-developed framework capturing the foundational knowledge central to the role of the patient experience leader. Professional Certification Designating individuals to stand as leaders in the emerging field of patient experience. Patient Experience Defined: The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. An independent, non-profit organization committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. An international, multidisciplinary, and multi-method journal focused on the research and proven practices around understanding and improving patient experience.

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203