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Emerging Leaders Program


Acquire and apply patient experience learning.

The Emerging Leaders Program is an interactive course designed to help participants harness the power of the eight lenses of the Experience Framework in operationalizing experience improvement with an acknowledgment of the integrated nature of the healthcare experience.

Participants will:

  • Build a plan specific to their organization with supporting resources and tested solutions

  • Understand the value of and apply the eight lenses of the Experience Framework for experience improvement

  • Analyze resources, research and practices associated with each lens

  • Generate solutions with peers and mentors  

Course Format
Emerging Leaders is an eight-hour virtual program. Participants join one two-hour session per week for four consecutive weeks. Between sessions participants will have defined assignments to apply and reflect on key learnings.

Who Should Participate
The program is designed for individuals new to or aspiring to be in a patient experience leadership role and/or individuals who have operational accountability for experience outcomes. 

Registration Fee
$495 Members / $595 Non-members

Upcoming Cohorts
August/September 2020: Sessions to be held 2 – 4 PM EST each Thursday (Aug. 13, 20, 27, Sept. 3)

Frequently Asked Questions
Click here to view and learn more.


Register Now


On Demand Complimentary Webinar Replay

Emerging Leaders Program Overview

During this 30-minute webinar, you'll learn more about the Emerging Leaders program, a new learning offering for individuals newer to or aspiring to a PX Leader role and those who have operational accountability for experience outcomes. Based on the eight lenses of The Beryl Institute's Experience Framework, Emerging Leaders is a four-week virtual program reinforcing the integrated nature of healthcare experience and helping participants harness the Framework's power in operationalizing experience improvement. The webinar shares details on the program structure and goals and answers questions of those who are considering joining the first Emerging Leaders cohort. 


> View the Webinar Replay
> Download the Slides 

The Emerging Leaders Program is part of The Beryl Institute's Path to Experience Excellence, offering resources and tools to support every stage of your experience journey. 


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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203