Acquire and apply patient experience learning.
The Emerging Leaders Program is an interactive course designed to help participants harness the power of the eight lenses of the Experience Framework in operationalizing experience improvement with an acknowledgment of the integrated nature of the healthcare experience.
Build a plan specific to their organization with supporting resources and tested solutions
Understand the value of and apply the eight lenses of the Experience Framework for experience improvement
Analyze resources, research and practices associated with each lens
Generate solutions with peers and mentors
Emerging Leaders is an eight-hour virtual program. Participants join one two-hour session per week for four consecutive weeks. Between sessions participants will have defined assignments to apply and reflect on key learnings.
Who Should Participate
The program is designed for individuals new to or aspiring to be in a patient experience leadership role and/or individuals who have operational accountability for experience outcomes.
$495 Members / $595 Non-members
August/September 2020: Sessions to be held 2 – 4 PM CT each Thursday (Aug. 13, 20, 27, Sept. 3)
Frequently Asked Questions
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The Emerging Leaders Program is part of The Beryl Institute's Path to Experience Excellence, offering resources and tools to support every stage of your experience journey.