EXPERIENCE FRAMEWORK STRATEGIC LENS
Infrastructure & Governance
Effective experience efforts require both the right structures and processes by which to operate and communicate and the formal guidance in place to ensure sustained strategic focus.
The Beryl Institute offers a library of resources developed by and for our patient experience community. Below you will find a selection of the many Infrastructure & Governance resources available to support your patient experience
Associated Organizations provide insights and resources beyond the Institute’s boundaries with a focus on experience improvement and excellence in some capacity. They primarily operate as a social enterprise in a non-vendor capacity.
Patient Experience Marketplace serves as the go to resource for identifying patient experience products and services.