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Conference Planning Committee
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The conference planning committee advises on content, format and logistics to help ensure Patient Experience Conference remains a relevant and enjoyable experience for participants.  

Conference Planning Committee Members:

Geri Baumblatt, Patient & Family Engagement Consultant

Mary Ann Dragon, Director, Patient & Family Services, MacDonald Women's/Rainbow Babies & Children's Hospitals, University Hospitals  
Continuing Education - Nurse Planner

Linda FaheyRegional Director Care Experience & Patient and Family Centered Care
Kaiser Permanente, Southern California

D’Anna Holmes, Assistant Director of Patient Advocacy, Astellas Pharmaceuticals
Global Patient & Family Advisory Council Liaison

Juan Luna, Director, Patient Experience, Saint Vincent Hospital 

Sue Murphy, Chief Experience and Innovation Officer, University of Chicago Medicine

Dr. Brandon L. Parkhurst, Medical Director, Adult Primary Care Service Line, Marshfield Clinic
Continuing Education - Physician Planner

Kim Pedersen, Director, Patient Relations, Marianjoy, part of Northwestern Medicine
Patient Advocacy Community Liaison

Mike Ross, System Director of Patient Experience, Southern Illinois Healthcare

Becky Ruckno, Director, Health Literacy and Interpretive Services, Patient Experience, Geisinger Health System

Michelle Serrato, Director, Patient Experience, Community Medical Centers

Erica Steed, Director of Patient Experience, WellStar North Fulton Hospital

Colleen Sweeney, Founder, Sweeney Healthcare Enterprises


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550 Reserve St., Suite 190 #26
Southlake, Texas 76092