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Conference Planning Committee
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The conference planning committee advises on content, format and logistics to help ensure Patient Experience Conference remains a relevant and enjoyable experience for participants.  

Conference Planning Committee Members:

David Andrews, Independent Patient Advisor

Geri Baumblatt, Patient & Family Engagement Consultant

Rachel Biblow, Senior Director, Patient and Family Services, The Children’s Hospital of Philadelphia 

Pediatric Community Liaison

Linda FaheyRegional Director Care Experience & Patient and Family Centered Care
Patient, Kaiser Permanente, Southern California

D’Anna Holmes, Assistant Director of Patient Experience, Astellas Pharmaceuticals

Global Patient & Family Advisory Council Liaison

Juan Luna, Director, Patient Experience, Saint Vincent Hospital 

Sue Murphy, Chief Experience and Innovation Officer, University of Chicago Medicine

Kim Pedersen, Director, Patient Relations, Marianjoy, part of Northwestern Medicine

Patient Advocacy Community Liaison

Mike Ross, System Director of Patient Experience, Southern Illinois Healthcare

Becky Ruckno, Director of Patient Advocacy and Interpretive Services, Patient Experience, Geisinger Health System

Michelle Serrato, Director, Patient Experience, Community Medical Centers

Erica Steed, Director of Patient Experience, WellStar North Fulton Hospital

Colleen Sweeney, Founder, Sweeney Healthcare Enterprises

Continuing Education Sponsors:

Dr. Larry L. Brown, Medical Director Service, Mission & Community, Alegent Creighton Clinic

Mary Ann Dragon
, Director, Patient & Family Services, MacDonald Women's/Rainbow Babies & Children's Hospitals, University Hospitals  


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1560 E. Southlake Blvd, Ste 231
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