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Certificate Program Recipients
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Through the Body of Knowledge Certificate Programs in Patient Experience Leadership and Patient Advocacy, The Beryl Institute recognizes over 400 recipients as individuals who have successfully completed the required set of Patient Experience Body of Knowledge courses, reflecting the knowledge and skills associated with healthcare patient advocacy and/or being an effective patient experience professional.

Certificate program recipients represent a community of experts in patient experience performance committed to delivering superior quality, safety and service to the patients and families they serve.


Certificate Program Recipients

  • Ghassan J. Abass, King Fahad Medical City
  • Rawan Ibrahim Abdurhman, King Abdullah Medical City
  • Helena Ackerson, Maine Medical Center
  • Gina Marie Agosta, Asante Three Rivers Medical Center
  • Stacy Aguilar, Presbyterian Healthcare Services
  • Hadil Zain Al-Abdin, King Abdullah Medical City
  • Nashat Waleed Hashem Albadawi, King Abdullah Medical City
  • Samaher Abdulaziz Al-Barakati, King Abdullah Medical City
  • Staci Albenesius, Barnes-Jewish Hospital
  • Sarah Fajhan Al Dajani, King Fahad Medical City
  • Mmodi Alenezi, King Abdullah bin Abdulaziz University Hospital 
  • Marci Alexander, Highland Hospital
  • Abdulrahman M. Al Dhahri, King Fahad Medical City
  • Ali Ahmad A Al-Haij, King Abdullah Medical City
  • Yasser A. Al-Harbi, King Abdullah Medical City
  • Fahad Alhemoudi, King Abdulaziz Medical City
  • Khalid Abdulrahman H Almalibare, King Abdullah Medical City
  • Romeo Miguel P. Alonzo, King Abdullah Medical City
  • Mohammed Mwaffaq A. Al-Oraini, King Abdullah Medical City
  • Walafei Matuq Homoud Al-Osaimi, King Abdullah Medical City
  • Adnan Mohammad Yousif M Alshudari, King Abdullah Medical City
  • Jan Althouse, Cook Children’s Medical Center
  • Ibrahim Gmash J Al-Zahrani, King Abdullah Medical City
  • Joanne Arico, Robert Wood Johnson University Hospital New Brunswick
  • Cathy Arsenault
  • Misty Avery, Carolinas HealthCare System
  • Nicole Avigliano, Atrium Health 
  • Eman A. Bakhsh, King Abdullah Medical City
  • Kimberly Bakken, Dignity Health
  • Darwin Fagyan Balisong, King Abdullah Medical City
  • Sharolyn Balsley, TouchPoint
  • Charlotte Barbee, UC Davis Medical Center
  • Julie Barnes, Wake Forest Baptist Medical Center
  • Teresa K. Batson MPH, The University of Tennessee Medical Center
  • Reynan Subahani Bautista, King Abdullah Medical City
  • Emily Beauchamp, Erie County Medical Center
  • Joan Becker, Barnes Jewish Hospital
  • Lisa Becker, Marshfield Clinic
  • Michele Bedford, Providence Health & Services
  • Julie Beecher, MaineHealth
  • Kathie Bender Schwich, Advocate Health Care
  • Sandra Bernabe, Hartford Healthcare
  • Chelsea Bethea, The GW Medical Faculty Associates
  • Ayman Saad M. Bin-Nasser, King Abdullah Medical City
  • Elizabeth Bollinger, Language of Caring
  • Jodi Bodi, Bonner General Health
  • Alla Borsen, ArchCare at Mary Manning Walsh Home
  • Paula Bostwick, Parkview Health
  • Maureen Braen, Christian Healthcare Center
  • Erin Brandt, Erin K. Brandt & Associates
  • Lisa Bruhn, Marshfield Clinic
  • Cailin Burke, Ellis Medicine
  • Joy Burt, Akron Children's Hospital
  • Cassidy Butler, Keck Hospital of USC
  • Ria Byron, Ko Awatea - Counties Manukau Health
  • Dominique Cain, Huntington Hospital
  • Cath Calland, Memorial Hermann
  • Deborah Campbell, Webster University
  • Lynne Capretto, Keck Hospital of USC
  • Anne Clouatre, Littleton Adventist Hospital
  • Brittany Clymer, Vail Valley Medical Center
  • Jessica Connick, North Shore Medical Center-Salem Hospital
  • Darlene Cox, Hackensack Meridian Health
  • Rebecca Crowe, PeaceHealth
  • Joy Cutler, Primary Children's Hospital
  • Leslie Dalaly, USC Verdugo Hills Hospital
  • Linh B. Dang, NYC Health + Hospitals
  • Linda Dankwa, Keck Medical Center of USC
  • Kristin Davies, Montgomery County Community College
  • Kyle DeBoer, Hackensack Meridian Health
  • Megan DeBolt, East Tennessee Children's Hospital
  • Karen Dewey, Allina Health 
  • Franck D. Diarra, NYC Health + Hospitals
  • Theresa Dionne, Methodist Health System
  • Debi Dollar, Carolinas HealthCare System
  • Connie Donaldson, Grandview Medical Center System
  • Kristine Dragos, Akron Children's Hospital
  • Mary Sue Easmeil, Sentara Medical Group
  • Cathy Eldridge, Hackensack Meridian Health - Mountainside Medical Center
  • Dr. Amr El-Saify, King Abdullah Medical City
  • Marjohn Elyaderani, AmerisourceBergen | Lash Group
  • Robert Farrell, Mobile Health Resources
  • Cianah Faust, Heritage Biologics, Inc.
  • Meredith Feinberg, Northwell Health
  • Heidi Fezer, BayCare Health Systems, LLC
  • Lisa Filbert, Johns Hopkins Bayview Medical Center
  • Sonya Fleming, Catawba Valley Medical Center
  • Catherine Frederick, McLeod Health
  • Sara Frederick, Presbyterian Healthcare Services
  • Kerrie Fullen, Norton Healthcare
  • Rachel Gajos, Sinai Health System
  • Bryanna Gallaway, Stanford Health Care
  • Ellen Gallina, Memorial Sloan Kettering
  • Ka-Nor Geeston, Heritage Biologics
  • Donna Geiss, NYC Health + Hospitals
  • Janet Gerlach, FORCE
  • Meghan Gibbons, Carolinas HealthCare System
  • Kanae Gilliland, Erlanger Health System
  • Karen Gleason, North Shore-LIJ Health System
  • John Gorney, UC Davis Medical Center
  • Steven Graham, Valiant Coaching
  • Anna Green, Keck Medicine of USC
  • Jeff Gregory, Maine Medical Center
  • Lauren Greth, Carolinas HealthCare System
  • Marjean Griggs, Ascension Health
  • Patricia Grimm, University of Virginia Health System
  • Earl Guanlao, Keck Medicine of USC
  • Fadi Hachem, Midwest Orthopaedics at Rush
  • Michael Halpern, TVR Communications
  • Theresa Hamilton, Sheridan Memorial Hospital
  • Kelly Hammaker, Geisinger Health System
  • Catherine Harmer, Main Line Health
  • Ellen Harry, St. Vincent's Medical Center
  • Janine Haspel, Memorial Sloan Kettering Cancer Center 
  • Allaa Abdullah H. Hassan, King Abdullah Medical City
  • Salem Hawatmeh, Keck Hospital of USC
  • Kathleen Hazen, Stamford Health
  • Mohamed Elsayed Hefny, King Abdullah Medical City
  • Janna Hembrough, Hackensack Meridian Health
  • Maia Hendrickson, Allina Health
  • Christina Hensing, Yuma Regional Medical Center
  • Sandy Herrala, Allina
  • Jennifer Higgins, US Army
  • Wesam Hamza Hijji, King Abdullah Medical City 
  • Kimberly Hiles, United Surgical Partners International
  • Mary Ann Himes, University of Virginia Health System
  • Janet Hoffman, Fairfax Radiological Consultants
  • Marissa Holp, East Tennessee Children's Hospital
  • Amy Horger, WakeMed Health & Hospitals
  • Katherine Huggins, Carolinas HealthCare System
  • Terri Ipsen, The Beryl Institute
  • Diana Jackiewicz, Keck Medical Center of USC
  • Amy Jay, Concord Hospital
  • Lisa Jibril, Johns Hopkins Bayview Medical Center
  • Stuart Jonap, Carolinas HealthCare System
  • Cathleen Jones, TouchPoint Support Services
  • Tina M. Jones, KentuckyOne Health
  • Steven Jongen, Maastricht UMC+, The Netherlands
  • Sarah Jouras, Midwest Orthopaedics at Rush 
  • Rhonda Joyner, Atrium Health
  • Belal Ibrahim Sayed Ahmed Kadous, King Abdullah Medical City
  • Jami Kaiser, Marshfield Clini
  • Tamara Kam, St. Luke’s McCall Medical Center
  • Ahmed E. Ali Kamal, King Abdullah Medical City
  • Jennifer Kane, University of Virginia Health System
  • Karen Kane, St. Joseph Health-St. Mary
  • Michelle Keating-Burton, Santa Rosa Memorial Hospital
  • Patricia Kenney, Tallahassee Memorial Healthcare
  • Surendra Khera MD, Saint Francis Hospital and Medical Center
  • Spencer Kirkman, Carolinas HealthCare System
  • Bernadee Koh-Bilodeau, Health Quality Ontario
  • Dalia Mohammed Kousah, King Abdullah Medical City
  • Lisa Krause, Ministry Healthcare
  • Sherry Kroll, Hartford Healthcare
  • Susan Kruger, Lake Health
  • Sarah Kwak
  • Tilithia Labadie, Jane Phillips Medical Center
  • Donna Ladd, Eastern Maine Health System
  • Sarah Ladd, Vail Valley Medical Cente
  • Tracy Larson, Mercy Medical Center - Sioux City
  • Justin Lash, Carolinas HealthCare System
  • Diane Lawson, University of Colorado Medicine
  • Diana Lebita, Memorial Hermann 
  • Angela Lee, Joint Township District Memorial Hospital
  • Cindy Lefton, Barnes-Jewish Hospital
  • Joanne Leichte, Hackensack Meridian Health
  • Marci Levin, Saint Francis Hospital and Medical Center
  • Charles Linder, Kootenai Health
  • Vicki Loretto, Catholic Health - Mercy Hospital of Buffalo 
  • Landon Lynch, Davie Medical Center
  • Cherie Lytle, Children's Hospital & Medical Center
  • Deborah MacCabe, Thunder Bay Regional Health Sciences Centre
  • Kyle Mackey, Heritage Biologics
  • Stephen Maffei, Methodist Health System
  • Cristabel Magana, Keck Medicine of USC
  • Ruth Magaña-Hubbard, Keck Medicine of USC
  • Carol Majewski, Dartmouth Hitchcock
  • Amber Maraccini, Renown Health
  • Melissa Marksbury Roe, KentuckyOne Health
  • Kirk Mason, Circle of Care
  • Melodie McDade, Wake Forest Baptist Health
  • Suzanne McDermott, University of Virginia Health System
  • Missy McGuire, Peterborough Regional Health Centre
  • Vanessa McGuire, Indiana Hemophilia and Thrombosis Center
  • Sarah McManus, Kootenai Health
  • Ahmed S. Melibari, King Abdullah Medical City
  • Kimberly Miller, St. Vincent Anderson
  • Phyllis J. Miller, Phyllis Miller and Associates
  • Stephanie Mlinar, Memorial Hospital of Sweetwater County
  • Michele Mitchell, Children’s Hospital Colorado
  • Al-Shaymaa Mohammed Ali Mominah, King Abdullah Medical City
  • Michael Montgomery, Heritage Biologics 
  • Yolanda Moore, Carolinas HealthCare System
  • Betty Mortensen, Northwest Community Hospital
  • Mark Mulak, CitySide Chiropractic
  • Christy Mumper, Chesapeake Regional Medical Center
  • John Murray, Memorial Hermann
  • Stephanie Nahavandi, Houston Methodist Hospital
  • Laura Nicholson, Asante Health System
  • Dianne Novak, Carolinas HealthCare System
  • Adriane Occhionero, Northwestern Medicine
  • Lawren Olivanti, NE Regional Center CYSHCN
  • Olayinka Oluwole, NYC Health + Hospitals
  • Dorothy Orlowski, Gaylord Specialty Healthcare
  • Micaela Ortiz, Methodist Health System
  • Ben Osborn, TouchPoint
  • Karen Palatella, Hackensack Meridian Health - Mountainside Medical Center
  • Brandon Parkhurst MD, Marshfield Clinic
  • Amanda Patten, New York Presbyterian Hospital
  • Katie Pavek, UW-Madison School of Nursing
  • Velma Payne PhD, Veterans Affairs Medical Center
  • Paul Phillips, Gibson Area Hospital & Health Services
  • Karla Pisarik, UnityPoint Health-St. Luke's Hospital
  • Tracy Preciado, NorthBay Healthcare
  • Dan Quemada, A.O. Fox Hospital
  • Julianne Raether, Methodist Physicians Clinic
  • Sabita Ramnarace, Boca Raton Regional Hospital
  • Kathleen Rascher, Barnes-Jewish Hospital
  • Patrick Ratchford, Carolinas HealthCare System
  • Nevene Razeq, Valiant Clinic
  • Takiya Reavis-Benjamin, The Johns Hopkins Bayview Medical Center
  • Megan Reynolds, Providence Health and Services
  • Karen Rivera-Gorski, Penn Medicine Academy
  • Janell Ross, Ross IES
  • Jane Rudolph-Bloom, VA Palo Alto Healthcare System
  • Char Ryan, Keck Medicine of USC
  • James Ryan, Greater Lawrence Family Health Center
  • Beth Ryther, Tift Regional Health System
  • Mohammed Khalid Y Saifaldeen, King Abdullah Medical City
  • Carmen Salazar, Presbyterian Healthcare Services
  • Amal Saleh, National Medical Care Company
  • Jyllyann Samuel, Keck Hospital of USC
  • Anna Sant, Lacocomedic
  • Kimberly Santana, Cooper University Health Care
  • Carol Scott, Barnes-Jewish Hospital
  • Tori Scott, Northern Arizona Healthcare
  • April Schafer, Desert Valley Hospital
  • Shannon Schulz, Heritage Biologics, Inc.
  • Daquari Seamon, Professional Emergency Medicine Management LLC
  • Carol Shea, PeaceHealth
  • Julie Shephard, Queensland Health
  • Jennifer Shoemaker, NorthBay Healthcare
  • Liana Sikharulidze, Blue Tree Home Health Care
  • Susan Siler, White County Medical Center
  • Kathy Simmons, Chesapeake Regional Medical Center
  • Eniko Simon-Sheeran, Pallas Management Solutions
  • Arlene Skelly, Cooper University Health Care
  • Karin Skiba, Centura Health Physicians Group
  • Joanie Smiley, Change Champions
  • Amanda Smith, WFBMC
  • Cher Smith, Chesapeake Regional Healthcare
  • Deborah Smith, Baystate Medical Center
  • Harvey Smith, Providence Health & Services
  • Kristen Soni, Carolinas HealthCare System
  • Deb Spicer, Quantum Level Success
  • Daniel D. Spofford, Maine General Medical Center
  • Erica Steed, WellStar North Fulton Hospital
  • Timothy Stevens, U.S. Air Force Medical Service
  • Jessica Strickland, White County Medical Center
  • Nancy Stueland-Adamski, Marshfield Clinic
  • Alison Stumpf, HonorHealth
  • Amy Szczesniak, Upstate University Hospital
  • Candice Tackett, Clark Regional Medical Center - Lifepoint
  • Emmerlisia Taylor, NYC Health + Hospitals
  • Martha Teel, Lehigh Valley Health Network
  • Chris Tenold, Carolinas HealthCare System
  • Trina Thomas, Asante Rogue Regional Medical Center
  • Jo Anne Thomson, University of Maryland Shore Medical Center at Easton
  • Lorna Tirman, Tahoe Forest Hospital District
  • Emily Tolman, Eastern Maine Health System
  • Alison Tothy MD, University of Chicago Medicine
  • Maripat Toye, Baystate Medical Center
  • Kelly Unrein, VA Office of Patient Centered Care and Cultural Transformation
  • Ashley Valentino, Keck Hospital of USC
  • Kara Van Vooren, NERC CYSHCN CHW-FV
  • Theresa Varughese, Greenville Health System
  • Kylie Walimirew, Overlake Hospital
  • Amanda Walker, Heritage Biologics
  • Jessica Weatherford, Norton Healthcare
  • Maxia Webb, HonorHealth
  • David Weisman, Ph.D., NYC Health + Hospitals / Queens
  • Stephanie Wells, Methodist Health System
  • Karen Wentworth, Upstate University Hospital
  • Kyndall White, Methodist Health System
  • Regina Winters, Tallahassee Memorial HealthCare
  • Dr. Michael Witt
  • Rukiya Wongus, University of Maryland Faculty Physicians, Inc
  • Kira Worthy, East Jefferson General Hospital
  • Bakr N. Yousef, King Abdullah Medical City

  • Aldanah Abdulaziz Bin Muammar, King Abdullah bin Abdulaziz University Hospital
  • Amanda Adams, Children’s  Hospital & Medical Center
  • Fahad Alhemoudi, King Abdulaziz Medical City
  • Sara A. Aljuwaiser, King Abdullah bin Abdulaziz University Hospital
  • Lina Allen, Alaska Native Medical Center
  • Taghreed Mohammed AlTuwayjri. King Abdullah bin Abdulaziz University Hospital
  • Al-Aanood F. Al-Mutairy, King Abdullah bin Abdulaziz University Hospital
  • Cathy Arsenault
  • Charlotte Barbee, UC Davis Health System
  • Dana Bass, WakeMed Health & Hospitals
  • Michele Bedford, Providence Health & Services
  • Maureen Bennett, Beaumont Health
  • Paula Bostwick, Parkview Health 
  • Margaret Bott, Mercy Fitzgerald Hospital
  • Cath Calland, Memorial Hermann
  • Rose Carrizales, University Medical Center
  • Kathy Castillo Dewelde, Tallahassee Memorial HealthCare
  • Kristen M. Claus, Children's Hospital of Pittsburgh, UPMC
  • Anne Clouatre, Littleton Adventist Hospital
  • Jessica Connick, North Shore Medical Center - Salem Hospital
  • Markayla Corbin, Alaska Native Medical Center
  • Annie Cormier, Maine Medical Center
  • Al-Jathiyah Coursey, Newark Beth Israel Medical Center
  • Tiffani Cropper, Emerus Hospital
  • Rebecca Crowe, PeaceHealth
  • Melanie Cubbison
  • Linh B. Dang, NYC Health + Hospitals
  • Lillanya Dantzler, Hartford Healthcare
  • Kathy Deevers, Duncan Regional Hospital
  • Franck D. Diarra, NYC Health + Hospitals
  • Carmen Diaz, Hartford Healthcare
  • Kristine Dragos, Akron Children's Hospital
  • Mary Sue Easmeil, Sentara Medical Group
  • Elizabeth Flair, UMMS Shore Regional Health
  • Kelsey Frazzini, Children's Hospital of Pittsburgh of UPMC
  • Rachel Gajos, Sinai Health System
  • Donna Geiss, NYC Health + Hospitals
  • John Gorney, UC Davis Medical Center
  • Danielle Goss, Hendrick Health System
  • Patricia Grimm, University of Virginia Health System
  • Kelly Hammaker, Geisinger Health System
  • Ellen Harry, St. Vincent's Medical Center
  • Carrie Haupt, Central Local Health Integration Network
  • Brittany Haynes, University Medical Center
  • Jody Hecker, Sheridan Memorial Hospital
  • Cynthia Heredia, Yuma Regional Medical Center
  • Jennifer Higgins, US Army
  • Elizabeth Hildreth, Overlake Medical Center
  • Mary Ann Himes, University of Virginia Health System
  • Marissa Holp, East Tennessee Children's Hospital
  • Jennifer Kane, University of Virginia Health System
  • Gail Katon, Methodist Health System
  • Michelle Keating-Burton, Santa Rosa Memorial Hospital
  • Marlana Kirk, Wake Forest Baptist Health
  • Patricia Kreiser, Penn State Hershey Medical Center Cancer Institute
  • Pamela Kukla, Indiana University Health La Porte
  • Leeann Labriola, NYP M Hospital
  • Tina Lambert, Elliot Health System
  • Lisa Lamkin, Providence Health & Services
  • Rene Lanam
  • Kristen Lankford, Wake Forest Baptist Medical Center
  • Danielle Lewis, Sutter Health
  • Charles Linder, Kootenai Health
  • Landon Lynch, Davie Medical Center
  • April Manuel, Wake Forest Baptist Medical Center
  • Randee McCallum, Reading Health System
  • Suzanne McDermott, University of Virginia Health System
  • Sue McKegney, Erie County Medical Center
  • Sarah McManus, Kootenai Health
  • Gladys Mendez, Health Advocacy and Navigation Services, LLC
  • Angela Miller, Geisinger Health System
  • Laura Molyneaux, Keck Hospital of USC
  • Michael Montgomery, Heritage Biologics
  • Leea Morales, East Jefferson General Hospital
  • John Murray, Memorial Hermann
  • Lynne Mycyk, Providence Healthcare
  • Anira M. Naing, King Abdullah bin Abdulaziz University Hospital
  • Nadia Nevels, Yuma Regional Medical Center
  • Lawren Olivanti, NE Regional Center CYSHCN
  • Ana Liza Olivarez, McAllen Medical Center
  • Jana Olutola, UF Health Shands
    Olayinka Oluwole, NYC Health + Hospitals
  • Dorothy Orlowski, Gaylord Specialty Healthcare
  • Velma Payne PhD, Veterans Affairs Medical Center
  • Daphne Perkins, Reading Hospital
  • Sandra Pfirrman, Keck Hospital of USC
  • Paul Phillips, Gibson Area Hospital & Health Services
  • Deb Pierce, Marshfield Clinic
  • Lynn L. Rahm, Marshfield Clinic
  • Bessie Raptis, Boca Raton Regional Hospital
  • Beverley Ray, WakeMed Health & Hospitals
  • Devon Santoro, Tower Health System - Reading Hospital
  • Trisha Schmehl, Reading Health System
  • William Selby, Baylor Scott & White Health
  • Jennifer Showalter, Central Peninsula Hospital
  • Amanda Smith, WFBMC
  • Beth Smith, UF Health Shands
  • Nancy Smith, Mount Carmel East Hospital
  • Julie Strider, Lucile Packard Children's Hospital
  • Amy Szczesniak, Upstate University Hospital
  • Emmerlisia Taylor, NYC Health + Hospitals
  • Diane Thomas, Baystate Medical Center
  • Jo Anne Thomson, University of Maryland Shore Medical Center at Easton
  • Lorna Tirman, Tahoe Forest Hospital District
  • Constance Toliver, Cook County Health & Hospitals System
  • Michelle Tomarkin, Stamford Health
  • Vickie Tullier, East Jefferson General Hospital
  • Kelly Unrein, VA Office of Patient Centered Care and Cultural Transformation
  • Kara Van Vooren, NERC CYSHCN CHW-FV
  • Elizabeth Vela, CardioVascular Thoracic Institute
  • Nina Victory, East Jefferson General Hospital
  • David Weisman, Ph.D., NYC Health + Hospitals / Queens
  • Pamela Williams, UC Davis Medical Center
  • Rukiya Wongus, University of Maryland Faculty Physicians, Inc
  • Kira Worthy, East Jefferson General Hospital
  • Kenneth Younger, Newark Beth Israel Medical Ctr.

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