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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org


Latest Case Studies


Changing Our Culture, One Moment at a Time
Lenox Hill Hospital implemented a multifaceted approach with the use of qualitative and quantitative data, focus groups and a staff retreat to better improve communications and meet patients’ expectations. By aligning 5 hospitality promises and structuring a culture of care it becomes easier to create and design a solution for any issue.



Compassionate Caring Connections
Beaumont Health conducted a test of change for communications in order to establish compassionate connections with patients and improve overall communications between doctors and nurses. By forming trusting relationships, which support patients feeling safe during their hospitalization, the overall patient experience improves.
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The Beryl Institute
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