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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience.

As we continue our support of the global patient experience movement and in the spirit of #PXTOGETHER, The Beryl Institute is expanding efforts to gather and build a library of cases on the value and impact of patient experience from settings across the continuum of care and from locations around the world.

Call for Case Studies
Cases should identify critical opportunities or address specific problems, be focused on practical and replicable steps and provide some measure of outcome and/or impact as a result. 

> Download Case Study Template

Cases must follow the required word document template and can be submitted on an ongoing basis to PXCases@theberylinstitute.org


Latest Case Studies


Springfield Healthy Homes Asthma Program (SHHAP)
The Springfield Healthy Homes Asthma Program implements an intervention that offers both in-home asthma education and home remediation to local families struggling with the impacts of asthma. This program is designed to provide the tools and services necessary to improve asthma management, avoid emergency room visits and hospitalizations and enhance a family's health and overall quality of life.



A Holistic Approach to Infusing Hospitality in Healthcare
Northwell Health recognized the parallel between hospitality and healthcare and set out to create a pipeline of hospitality-minded talent into the organization. Their teams collaborated to create the Hospitality in Healthcare Internship program which focuses on holistic, non-clinical, hospitality-based approaches to enhancing the patient and customer experience throughout the continuum of care.
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The Beryl Institute
550 Reserve St., Suite 190 #26
Southlake, Texas 76092
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info@theberylinstitute.org