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CPXP Live Online Information
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This course is conducted in Adobe Connect. Adobe Flash Player 13.0 will officially be the minimum requirement for attending the sessions. To receive optimal performance, we recommend that you get the latest version. Download the latest Flash Player.

To ensure smooth connectivity prior to the course, please perform the simple connection test and review the Quick Start Guide for Participants.

You will receive login instructions two business days before your session and on the day of your session. All sessions will be highly interactive with features and tools such as “raise your hand”, polling, live chat and active discussion through the audio conference. Please come prepared to fully participate in the course.

To receive course materials before the first session, participants must register and make payment at least one week before the scheduled date. Additional fees apply for international shipping. 

Attendance Policy

Registration grants individual access to the person registered. Under this, one person will be able to attend the live sessions. Registrations cannot be shared. The CPXP Prep Course is designed as four live, online facilitator-led sessions. We encourage you to ensure your availability for each live session prior to completing your registration.

Notes Space is limited to 25 registrants. Additional registrants will be put on a wait-list and notified if space becomes available. A minimum number of participants is required to hold each course. If the course is cancelled due to low registration, participants may transfer to another session or receive a full refund.

While the CPXP Preparation Course provides a comprehensive review of patient experience knowledge available, completion of the CPXP Preparation Course is not required to take the CPXP exam, nor does completion of the course (as with any preparation method) guarantee a passing score on the CPXP Exam.

If you need further assistance, please call the Institute at 1.866.488.2379 or send an email to

> View Cancellation Policy

> Return to Main CPXP Prep Courses

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203