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COVID-19 Resources

Resources and connections to support our community in addressing COVID-19.

With the rapid spread of coronavirus globally we are reminded of how essential our healthcare systems are, the critical role members of our community play and how fundamental the experience we provide remains.  As the global community of practice committed to elevating human experience in healthcare, we remain focused now, as always, on partnering with you to support our shared purpose.

Community Briefings and Conversations

Based on requests for more frequent connection following the great discussions on the recent topic call, we will transition our weekly COVID-19 Community Briefing to a weekly Community Briefing and Conversation effective April 3. Jason Wolf will continue to share headlines from the community regarding COVID-19 related efforts and will encourage participants to connect and reflect using the chat function in Adobe Connect. Please register in advance to receive log-in details. Registration is open to all. 

Next Community Briefing and Conversation: April 3, 11 - 11:45 AM ET  

Community Briefing Recordings:
March 27, 2020
March 20, 2020


Topic Call - Addressing Human Experience in the Face of COVID-19

What are your most crucial efforts to ensure a focus on human experience is not lost during this health crisis? This Special Topic Call shared what matters most to you at this difficult time, your current “pain points” and strategies that are working within your organization during this crisis.

PX Blog - Lessons from the Lived Experience: What Your Vented Patients Would Ask if they Could

Tiffany Christensen, Vice President, Experience Integration at The Beryl Institute connected with other patients who have been on a ventilator and compiled her experiences with theirs to serve as a guide to all of the amazing healthcare professionals who are on the frontlines and would like some supportive insight about how to interact with patients on vents. 

Podcast - Balancing the Human Experience in Healthcare at a Time of Crisis

Sven Gierlinger, Senior Vice President, Chief Experience Officer, Northwell Health, shares his personal story and outlines his leadership plan and thought process during the outbreak of the Coronavirus (COVID-19). As the virus continues to develop rapidly, critical decisions must be made in order to save lives and support healthcare teams in the best way possible.

Guest Blog - Empathy in Times of Crisis

Helen Riess, M.D., Founder, CEO of Empathetics, Inc. and Associate Professor of Psychiatry at Harvard Medical School, explains that helping each other is what brings us together and enlivens our spirit and our communities, and it is needed now more than ever, locally, regionally, nationally, and globally. 

PX Connect Discussions

Follow and contribute to posts on COVID-19 through PX Connect, our online community designed to improve communication among peers, offer a forum for exchanging ideas and allow members to benefit from the experience, knowledge and wisdom of others. Log-in required.


Caring for You
We know you and your teams are experiencing high levels of stress and anxiety during this time, so we offer the following tools and resources to  assist you.

Stress and Coping Resources

The Centers for Disease Control and Prevention published suggestions for coping with stress to help make you, the people you care about, and your community stronger.

IMPX Coloring Page

Sometimes small things can make a big difference. To help with relaxation and reinforce the importance of a focus on human experience, we share this #IMPX coloring page. We encourage you to print it, color it and offer it as a tool to your teams.


Supporting Your Community
Now more than ever it is critical to support healthcare teams and actively contribute to support those impacted by the current crisis. Below are some ways you can help.

How You Can Help Victims of the Coronavirus Pandemic

This article in the New York Times highlights ways to to get involved from supporting charities that provides medical supplies  to organizations that feed families.      

Blood Donors Needed

Right now, eligible and healthy donors are strongly urged by American Red Cross to make an appointment to provide lifesaving blood products to patients

COVID-19 Community Response and Recovery Fund

United Way Worldwide launched a COVID-19 Fund. Your generosity will help families and people in need access critical information and services like food, shelter, and more.


PX Updates

Patient Experience Conference 2020 (PX2020) Reformatting

While we will not meet in person for PX2020, we will offer a multi-week virtual conference opportunity, starting April 27. Kicking off during Patient Experience Week, Virtual Patient Experience Conference 2020 (Virtual PX2020) will offer over 40 sessions from presenters around the globe and engage and involve our great supporters and exhibitors. 

Patient Experience Week 2020

We have received several questions about the status of Patient Experience Week 2020 given the current healthcare crisis. We will formally keep PX Week as planned on April 27 – May 1 when The Beryl Institute will kick-off our Virtual Patient Experience Conference 2020, introduce new resources and offer a focused time to celebrate the incredible efforts of our community to elevate the human experience.

However, we encourage you to choose the most appropriate time for your organization to recognize PX Week, whether that is in April or later in 2020. Our ultimate hope is that PX Week provides a focused time for your organization to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience everyday. The resources available through our website are accessible year-round to offer ideas and inspiration to support planning when you are ready.


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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203