"I ask you not to accept a new normal but stand for and act with us on a New Existence. Your voices, your ideas, your actions and your lessons already captured and learned will all contribute to an elevation of efforts committed to the humanity at the heart of healthcare. When we acknowledge that healthcare experience is all someone encounters from quality and safety, from service to spirituality, from billboards to billing and more, in all aspects of our care system, then we can truly walk forward together."
Magali Tranie, Executive Director for ImageFIRST Healthcare and Laundry Specialists, shares that social distancing doesn't mean emotional distancing. On the contrary, the farther apart we are physically, the more we need to stay connected with each other.
Theresa Dionne, MA, CPXE, Consultant, Patient Experience, shares that as we observe social distancing, healthcare professionals are finding that virtual care visits provide an alternative way to compassionately connect with patients.
Melissa Thornburg, Senior Performance Improvement Coach at pCare, provides examples of small opportunities to honor healthcare staff during this world pandemic that will provide them with the care and support they need to continue to effectively treat their patients with compassion and respect.
"The human experience we have all committed ourselves to has never been more real, more critical or more needed. And from all we have done and will do together in ensuring we overcome this crisis, I think we can all stand reassured that our commitment to the human experience will not be going anywhere any time soon. That is the essence of human experience."
Julie Danker, Chief Experience Officer for Smart-ER, shares that we will get through today's crisis through leading by example and maintaining care experiences that are comforting and safe.
Tiffany Christensen, Vice President, Experience Integration at The Beryl Institute connected with other patients who have been on a ventilator and compiled her experiences with theirs to serve as a guide to all of the amazing healthcare professionals who are on the frontlines and would like some supportive insight about how to interact with patients on vents.
Helen Riess, M.D., Founder, CEO of Empathetics, Inc. and Associate Professor of Psychiatry at Harvard Medical School, explains that helping each other is what brings us together and enlivens our spirit and our communities, and it is needed now more than ever, locally, regionally, nationally, and globally.