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Patient Experience Conference - FAQs
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April 20 - 22, 2020 • Hilton Orlando Bonnet Creek •  Orlando, Florida

Why Attend

Frequently Asked Questions

Conference participants typically mirror The Beryl Institute’s overall community profile. Content and connections are designed for leaders and practitioners who are improving the patient experience with roles in such areas as:

  • Executive Leadership
  • Physician/Nurse Leadership
  • Patient Experience/Satisfaction
  • Service Excellence
  • Patient and Family Advocacy
  • Marketing/Community Outreach
  • Quality/Safety Operations
  • HR/Organization Development
  • Clinical Education/Staff Development
  • Patient and Family Advisors

Continuing Education Patient Experience Continuing Education (PXE), Continuing Medical Education (CME), Other learners using AMA designated certificates (PAs, NPs, and Nurses), NAHQ and Social Work credits are available to qualifying participants. All pending approval.

Registration includes lunch and an exhibitor reception on Monday evening, breakfast, lunch and networking reception dinner on Tuesday and breakfast on Wednesday.

Organizations registering five or more people are eligible for a group discount. Contact Natalie McKay for more information at

This event is included with your conference registration. Have a friend, colleague or family member you’d like to bring along? Additional guest tickets are available for purchase for $100 during online registration.

Simply type in your email address and confirmation number to login to make changes to your online registration. Your confirmation number was sent to the email you used for registration.

Your confirmation number is sent to the email you provided in your online registration.

You can print the confirmation page at the end of your online registration showing pricing and session dates. If you need another form of invoice, please contact

If your organization requires payment by check, you can select the 'check' option during the registration process. Checks must be made out to The Beryl Institute with your conference confirmation # and mailed to:

P.O. BOX 305172, DEPT. #144

Please note all payments are required prior to the event. If payment has not been received, please be prepared to pay by cash, check or credit card when you check-in onsite.

Yes, all they need is access to the email you provided for registration and their confirmation number.

Cancellations or requests for refunds must be received in writing by The Beryl Institute by Friday, March 20, 2020. To cancel a registration, please send an email to and include "Conference Cancellation” in the subject line. A processing fee of $75 will be deducted from each cancelled registration.

Please note that cancellations received from March 21 - April 13, 2020 will not be refunded; however, a transfer credit for the amount of the registration cost may be granted to the individual/organization for The Beryl Institute’s Patient Experience Conference 2021 if the requested transfer is received within 7 days before the event. Transfer credits will be issued in writing by The Beryl Institute's Director of Events after the 2020 conference concludes. If you are canceling after the deadline and wish to take advantage of this credit, Please list "2020 Transfer Credit Request” in the subject line.

No refunds will be issued after March 20, 2020 and no credits will be issued after April 13, 2020. Substitutions are allowed at any point before the conference. You may email those requests to Please include "Conference Substitution” in the subject line. Substitutions can also be made on-site at the conference registration desk with the name, registration number and proof of payment of the original registrant.

Registration discounts for members only apply to the individual with active membership to The Beryl Institute and cannot be shared. We encourage guests to join as a member of the Institute to begin accessing the largest source of patient experience resources and receive discounted registration at patent experience events.

The Beryl Institute is committed to including patient and family voices in the dialogue around patient experience efforts. Members of Patient and Family Advisory Councils and/or ePatients are eligible for subsidized conference registration rates and/or to apply for a registration scholarship.

 For additional questions, please contact

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203