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Conference Planning Committee
The conference planning committee advises on content, format and logistics to help ensure Patient Experience Conference remains a relevant and enjoyable experience for participants.


Committee Co-Chairs

Sarah Gilstrap, CPXP

Patient Experience Strategy Leader

Erica Steed

Director of Patient Experience
WellStar North Fulton Hospital

Committee Members


Syed Ahmed, MD, CPXP

Physician, Northwest Community Hospital


Nicole Allen, MSHA

Assistant Vice President, Patient Experience, Ambulatory Surgery Division, HCA

Marcelo Alvarenga, MD, MSC, CPXP

ConectaExp Consulting, Physician and CEO & Co Founder, ConectaExp Consulting

Rosie Bartel

Patient Coordinator, University of Wisconsin School of Medicine Infectious Disease Research, Global Patient & Family Advisory Board Liaison

Miranda Bond, MHR, CPXP

Director, Patient Experience, Parkland Health & Hospital System

Beth Daddario, CAVS

Director Volunteers, Retail and Guest Services, Inspira Medical Centers Vineland and Elmer

Mary Ann Dragon RN BSN, MBA

Director, Nursing and Patient & Family Services,University Hospitals Rainbow Babies & Children's Hospital, Continuing Education - Nurse Planner

Linda Fahey, RN, NP, MSN

Regional Care Experience & Patient and Family Centered Care Patient, Kaiser Permanente, Southern California Community Liaison

D'Anna Holmes, MSHA, CPXP

Patient Engagement Program Manager, Astellas Pharmaceuticals, Global Patient & Family Board Liaison

Maxine Legall, MBA, MSW

Director, Patient Experience & Cultural Transformation, Mount Sinai

Juan Luna, CPXP

Director, Patient Experience & Volunteer Services, Saint Vincent Hospital

Sue Murphy, RN, BSN, MS

Chief Experience Officer, The University of Chicago Medicine

Brandon L. Parkhurst, MD, MBA, CPXP

Medical Director, Adult Primary Care Service Line, Marshfield Clinic

Kim Pedersen

Director, Patient Relations, MarianJoy Rehabilitation Hospital, Patient Advocacy Community Liaison

Becky Ruckno, MSW, MBA

Director, Health Literacy and Interpretive Services, Patient Experience

Garrett A. South, MPH, CPXP

Patient Experience Lead, NewYork-Presbyterian

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203