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Patient Experience Conference 2020 - Cancellation Policy

Patient Experience Conference 2020 Cancellation and Substitution Policy

Cancellations or requests for refunds must be received in writing by The Beryl Institute by Friday, March 20, 2020. To cancel a registration, please send an email to and include "Conference Cancellation” in the subject line. A processing fee of $75 will be deducted from each cancelled registration.

Please note that cancellations received from March 21 - April 13, 2020 will not be refunded; however, a transfer credit for the amount of the registration cost may be granted to the individual/organization for The Beryl Institute’s Patient Experience Conference 2021 if the requested transfer is received within 7 days before the event. Transfer credits will be issued in writing by The Beryl Institute's Director of Events after the 2020 conference concludes. If you are canceling after the deadline and wish to take advantage of this credit, Please list "2020 Transfer Credit Request” in the subject line.

No refunds will be issued after March 20, 2020 and no credits will be issued after April 13, 2020. Substitutions are allowed at any point before the conference. You may email those requests to Please include "Conference Substitution” in the subject line. Substitutions can also be made on-site at the conference registration desk with the name, registration number and proof of payment of the original registrant.


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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203