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Patient Experience Conference 2020 - Keynotes
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April 20-22, 2020 • Hilton Orlando Bonnet Creek • Orlando, Florida

Why Attend

Keynote Speakers

We are excited to announce our Conference 2020 Keynote line-up to include five inspiring keynotes.

The Beryl Institute Patient Experience Conference provides the most comprehensive learning opportunity for leaders and practitioners committed to improving the patient experience.

Monday, April 20, 2020, 1:45 - 2:30 PM
Shola Richards

Author and Advocate on Workplace Bullying

Shola Richards is an advocate, a best-selling author, and a humanitarian hardwired for positivity, who (ironically) speaks, coaches, and consults on the shadowy and often underestimated subject of workplace bullying; a pernicious reality that, when overlooked, corrodes trust, distorts communication, and ultimately usurps equity from the bottom line by using up a company’s most valuable resource: its people.

Tuesday, April 21, 2020, 8:45 - 9:15 AM
Cathleen A. Wheatley, DNP, RN, CENP

President, Wake Forest Baptist Medical Center

Dr. Wheatley joined Wake Forest Baptist Health in September of 2014 as Chief Nurse Executive and was promoted to President of the flagship 885-bed academic medical center in April of 2019. In her role, Dr. Wheatley is responsible for the overall performance of health system operations at Wake Forest Baptist Medical Center, inclusive of Brenner Children’s Hospital, and for oversight of nursing practice throughout the health system. She has extensive experience as a healthcare executive, both nationally and internationally.

Tuesday April 21, 2020, 9:15 - 9:45 AM
Shimi Kang, MD 

Harvard-Trained Physician, Author and Global Social Entrepreneur

An award-winning medical doctor, researcher, and expert on the neuroscience of innovation, leadership, and motivation, Dr. Shimi Kang provides science-based solutions for health, happiness, and achievement in the workplace, classroom, and at home. With almost 20 years of clinical experience and extensive research in the science that lies behind optimizing human intelligence, Dr. Kang provides practical tools to cultivate the key 21st century skills of resilience, connection, creativity, and more. Dr. Kang has been honored with five national awards in mental health and the YWCA Woman of Distinction Award in Health. She is also the proud recipient of the Queen Elizabeth II Diamond Jubilee Medal for her years of outstanding community service.


Tuesday April 21, 2020, 1:00 - 2:00 PM
Rolf Benirschke

Patient, Author and Retired NFL Player

As a former NFL placekicker, Rolf's ten-year career was nearly derailed during his third season by a life-threatening battle with ulcerative colitis that required two emergency surgeries six days apart. After a miraculous comeback, he returned to play seven more seasons with the San Diego Chargers, and earned numerous honors including Walter Payton NFL Man of the Year, NFL Comeback Player of the Year, All-Pro, and became the twentieth player inducted into the Chargers Hall of Fame. Following his NFL career, Rolf has dedicated his life to supporting patients and is now a respected leader and speaker in the health care industry. He works tirelessly as a patient advocate and is active in supporting legislation that encourages research and innovation and protects patients.


Wednesday April 22, 2020, 10:45 - 11:45 AM
Nora McInerny

Grief Expert and Widow

Nora McInerny miscarried her second baby, lost her Dad to cancer and also lost her husband, Aaron, to a brain tumor all within 6 hellish weeks in 2014. Called “The Anne Lamott for the emoji generation,” Nora has used her creative energies, humor and interviewing skills towards the exploration of all things terrible, leading a new cultural conversation on emotional honesty and empathy. As a speaker and podcast host, Nora connects with wide-ranging audiences in the millions through her authentic and honest portrayal of common human experiences. Though she addresses challenging and uncomfortable topics like death, illness, mental health and trauma, she does so with a light touch, using her disarming humor and wit to break down the barriers that often isolate people who are going through terrible things.

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The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203