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Patient Experience Conference 2020 - Why Attend?
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April 20 - 22, 2020 • Hilton Orlando Bonnet Creek •  Orlando, Florida

Why Attend

Who should attend?

Patient Experience Conference 2020 is designed for leaders and practitioners who are improving the patient experience with roles in such areas as:

Justification Letter


Customize this letter template to help explain the benefits of attending PX2020 to your leadership team.

  • Executive Leadership
  • Physician/Nurse Leadership
  • Patient Experience/Satisfaction
  • Service Excellence
  • Patient and Family Advocacy
  • Marketing/Community Outreach
  • Quality/Safety
  • Operations
  • HR/Organization Development
  • Clinical Education/Staff Development
  • Patient and Family Advisors

Benefits of Attending

In addition to enjoying inspiring keynotes and networking with other patient experience leaders, participants have the opportunity to customize their learning experience by selecting from breakout sessions focused on different areas of patient experience improvement.

  • Take away proven practices from numerous healthcare settings that you can apply in your own facilities
  • Make lasting connections with peers dedicated to improving the patient experience and build a support network as you tackle this critical issue
  • Take an important step in ensuring that patient experience is not only part of your quality and service agenda, but also is a key business strategy for your organization
  • Discover new ways to exemplify patient experience excellence

What 2019 Conference Attendees Said:

The conference is always an amazing event. Very informative and a lot of networking opportunities!! I also enjoyed volunteering this year. Looking forward to future events.
- Tara DiDonafo, NewYork-Presbyterian Brooklyn Methodist Hospital

While the breakout sessions were plenty diverse in offerings, the keynote speakers were absolutely fabulous! The heartfelt, sincere and direct experience sharing opportunities was so valuable and made this first conference for me so memorable - priceless impressions. This conference was one of the very best that I have ever attended!
- Carrie Baker, UCHealth

Very well organized. Excellent use of app. Excellent networking opportunities to share ideas. Excellent Conference.
- Lorrie Reynolds, Southlake Regional Health Centre

It was great to be re-energized and met people concerned about how to improve PX! Look forward to the next year conference!
- Ana Merzel Kernkraut, Hospital Israelita Albert Einstein

I experienced a sense of rejuvenation for my work. It was also a great reminder of all the components of the patient experience. I regained purpose, strength, and inspiration. Thank you!
- Ellen Franz, EPPA - The Urgency Room

The networking with other children’s hospitals was phenomenal. We are gathering strength and combining our voices! I always love this conference, and felt fortunate to attend this year!
- Cherie Lytle, Children's Hospital & Medical Center

An amazing conference with dedicated and talented experience leaders dedicated to sharing and growing together to make healthcare experience more human.
- Justin Arthrell, Christus St Vincent

As a first time attendee, I did not know what to expect. My mind is spinning with all of the useful and up-to-date information provided each day in EVERY session! Thank you so much! This was the most efficient, and well organized conference I have attended! great Work!
- Jonna Mulvaney, Hasbro Children’s Hospital

I loved how networking was completely embedded into the culture of the conference so it felt very inviting and normalized. It was easy to make new connections and friends and I appreciated the opportunity that was provided to do so. It was so well organized, the speakers and topics were informative, and the content was relevant. I took away so many lessons and opportunities that will truly help me implement change in my hospital.
- Lyndsay Chapman, Sick Kids

It was outstanding. Remarkable information. Most honest heartfelt speaker with personal experiences that re-kindle the fire to re-connect us to the purposeful worthwhile work.
- Ferdinand Boutin, Christus Mother Frances Hospital

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