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Patient Experience Conference 2019 - Keynotes
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April 3-5, 2019 • Hyatt Regency Dallas • Dallas, Texas

Why Attend

Keynote Speakers

We are excited to announce our Conference 2019 Keynote line-up to include three inspiring keynotes and insights from a plenary panel session representing patient and family voices.

The Beryl Institute Patient Experience Conference provides the most comprehensive learning opportunity for leaders and practitioners committed to improving the patient experience.


Alex is the Founder of because I said I would, the international social movement and nonprofit dedicated to the betterment of humanity through promises made and kept. Sparked by the loss of his father, Alex began sending Promise Cards to anyone who requested them at no cost. Since his father’s passing on September 4, 2012, because I said I would has sent over 9.81 million Promise Cards to more than 150 countries. Alex’s commitment to the betterment of humanity has inspired millions, and his promises have been shared virtually around the world.


Rana is the author of In Shock, a critically-acclaimed, bestselling memoir based on her own illness. A critical care physician and faculty member of Wayne State University School of Medicine in Detroit, Michigan, she completed her medical degree at Wayne State in 2002 where she was inducted into the Alpha Omega Alpha national medical honor society, her residency at Mount Sinai Beth Israel in New York, and her fellowship training at Henry Ford Hospital where she serves as the current Director of the Pulmonary Hypertension Program. She also serves as Medical Director of Care Experience for the entire Health System. After suffering a sudden critical illness herself, she has devoted much of her career to improving empathy through connection and communication.


David is the President of Duke Raleigh Hospital and previously served as the Chief Medical Officer for the Duke Faculty Practice, the Private Diagnostic Clinic. He has played a major role in advancing multiple key strategic initiatives for Duke Health, including care redesign, clinical integration and improving access for patients. David shares his story about being diagnosed with leukemia and how important his family was to him during his treatment.


PATIENT & FAMILY PANEL: Opioids, Pain and the Patient Experience

This interactive session will bring a personal, human voice to the current opioid crisis, help reinforce the concept that every patient has a story and explore the complexities and potential found in managing pain for patients. We invite participants to use this opportunity to reflect on the complex and comprehensive nature of the human experience in healthcare, come prepared to engage the panel in conversation and look for those ideas that will help to strengthen your own actions.




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The Beryl Institute
550 Reserve St., Suite 190 #26
Southlake, Texas 76092