This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Join | Print Page | Contact Us | Your Cart | Sign In | Register
Patient Experience Conference 2019 - Add-On Opportunities
Share |

April 3-5, 2019 • Hyatt Regency Dallas • Dallas, Texas

Why Attend

To further enhance your conference experience, we're excited to offer a variety of add-on opportunities to provide more ways for you to network, engage and learn from one another.

You can include any of these add-on opportunities during your online conference registration unless otherwise noted. Simply click on each opportunity to learn more.

Add-On Opportunities

On Friday, April 5 from 1:00 - 4:00 PM, join your fellow attendees for a private tour highlighting several of Dallas' neighborhoods to learn about the growth the area is experiencing, stop at many attractions around town for photographs, soak up the art, enjoy the parks, history, architecture, dining, shopping and so much more. This tour is $50.00 per person and should be added to your registration by March 15th. The tour will pick up and drop off at the Hyatt Regency.

On Tuesday, April 2, we are offering a unique opportunity to tour one of two local hospitals: Methodist Health System and Parkland Health & Hospital System. There is no additional charge for the tour. Transportation will be provided from the Hyatt Regency and will return to the Hyatt Regency at the end of the tour. Check-in will begin at 2:00 PM with the tour taking place from 3:00 - 4:30 PM.

Both tours are currently full. To be added to a wait list, please contact Natalie McKay at

Methodist Health System has been improving and saving lives through compassionate, quality healthcare for more than 90 years. Ten North Texas hospitals proudly carry the Methodist name, either by ownership or through affiliation. There are currently more than 25 Methodist Family Health Care centers and Methodist Urgent Care centers. The system has 1,737 licensed hospital beds, more than 8,500 employees and works with more than 1,500 physicians through a variety of relationship models. Methodist continues to strive to earn its served community’s trust, through clinical innovation and advanced levels of quality care and patient safety. Participants will tour Methodist’s flagship hospital (Methodist Dallas Medical Center) and learn about the passion and commitment of its leadership, how they leverage data to strengthen their patient-centered initiatives, and how they drive and maintain patient experience improvement in priority areas. This tour is limited to 40 participants.

Parkland Health & Hospital System is one of the largest public hospital systems in the country, with annual outpatient visits to the health system exceeding 1 million per year. First opening its doors in 1894 and now in its third facility, the current home is a state-of-the-art 870-bed, 17-story facility. Additionally, Parkland includes twenty outpatient clinics across the county and twelve school based clinics. The main hospital includes a Level 1 Trauma Center, the second largest civilian burn center in the U.S., and a Level III Neonatal Intensive Care Unit. Tour participants will learn about some of the recently launched patient-centered programming efforts available to residents of Dallas County, as well as have the opportunity to visit our Emergency Services Department, Women’s & Infants Specialty Health (WISH) tower, and more. This tour is limited to 50 participants.

Community Gatherings serve as a virtual connection among healthcare leaders committed to improving the patient experience in an identified area of interest. They offer a venue for sharing ideas, practices, challenges and opportunities. If you are part of, or are interested in being involved with one of these groups, make plans to attend their community gathering. Each community will meet for an opportunity to network and engage in facilitated discussion with peers.

Patient Advocacy Community Gathering
Wednesday, April 3, 8:30 – 11:00 AM

Each year at Patient Experience Conference, the Patient Advocacy Community gathers to network and share their challenges, successes and best practices. All are invited to come together to engage in a discussion on the emerging role of the patient advocate and state of the community. The annual Ruth Ravich Patient Advocacy Award is presented during this gathering. Breakfast is provided.


Physician Community Gathering
Wednesday, April 3, 8:30 – 11:00 AM

Exclusively for Physicians

The Physician Community of The Beryl Institute provides a collaborative space and venue for ongoing peer to peer dialogue, support and influence. The community provides an opportunity for the sharing of ideas, practices, challenges and opportunities focused on improving healthcare experiences for all.

In this annual community meeting, participants will engage in collaborative, roundtable style discussions covering three different physician related topics. At the conclusion of the third roundtable discussion, there will be a group report out and summary. Participants will walk away with new insights, an expanded network and renewed energy to support patient experience efforts at their own organizations. Breakfast is provided.


Pediatric Community Gathering
Thursday, April 4, 7:45 - 8:45 AM
Exclusively for those working with pediatric patients in a children’s hospital or other care setting

Join your peers for a networking breakfast with facilitated discussion on addressing the unique opportunities to improve experience for patients and families in a pediatric setting. Hosted by The Beryl Institute’s Pediatric Council. Breakfast provided.


Patient and Family Advisors Gathering
Thursday, April 4, 4:00 – 5:00 PM

Exclusively for Patient and Family Advisors

Patient and Family Advisors (PFAs) often work in their home institutions isolated from the work of PFAs at other institutions. The Beryl Institute continues to support the gathering of PFAs in connecting, sharing stories and learning from one another. This session is an opportunity for PFAs at the conference to get to know one another and explore ways we can collaborate to produce a stronger patient voice in the improvement of the patient experience.

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
550 Reserve St., Suite 190 #26
Southlake, Texas 76092