This collection of Frequently Asked Questions provides brief answers to many common questions about the Patient Experience (PX) Body of Knowledge. Have additional questions? You can contact us via email or by calling 866.488.2379.
What is the PX Body of Knowledge?
The PX Body of Knowledge is a community-developed framework capturing 15 domains and associated skills central to the role of the patient experience leader. The PX Body of Knowledge frames the field of patient experience, defines its core ideas and provides a clear foundation of knowledge that supports the consistent and continuous development of current and future leaders in the field.
Who developed the PX Body of Knowledge?
Grounded in the voice of the field, the PX Body of Knowledge was developed by members and guests of The Beryl Institute from around the world. Over 400 individuals including patient experience leaders, healthcare professionals, patients and caregivers contributed to the process through direct feedback, focus groups, an open comment period, volunteer workgroups and course pilot programs.
Are the Body of Knowledge courses taught through an accredited Institution?
Currently the Body of Knowledge courses are not taught through an accredited academic institution. The courses have however been reviewed and approved to offer Patient Experience Continuing Education (PXEs) through Patient Experience Institute (http://www.pxinstitute.org).
Patient Experience Institute offers formal accreditation for learning, teaching and professional service events and activities focused on the patient experience. This accreditation allows programs and events to award PXEs. PXE credits are awarded for both internally developed and commercially offered learning opportunities. PXEs can be applied towards certification and recertification as a Certified Patient Experience Professional.
What’s included in each PX Body of Knowledge Course?
A course is available for each of the 15 PX Body of Knowledge domains. Each course includes an on-demand, self-paced learning session followed by a facilitated virtual class where peers come together to expand the core learning through active engagement and application of knowledge. The learning and sharing continue in an online community space supporting ongoing networking and development of ideas.
Is there an advantage to taking the full set of 15 domain courses?
While participants can elect to take any combination of courses, completion of the full set of 15 courses provides the most comprehensive knowledge base possible and results in a Certificate in Patient Experience Leadership. Completing 7 specific courses plus completion of the course, Introduction to Patient Advocacy and the Management of Complaints and Grievances, results in a Certificate in Patient Advocacy.
Can I earn a certificate in both Patient Experience Leadership and Patient Advocacy?
Yes. To earn a certificate in both Patient Experience Leadership and Patient Advocacy, simply select the dual certificate at time of purchase.
If I have completed a certificate in patient advocacy can I also receive a certificate in patient experience leadership?
Individuals who have completed a certificate in patient advocacy may take advantage of the dual certificate option within one year of receiving your certificate in patient advocacy by paying the difference in the two options and completing all the program requirements for patient experience leadership. If interested, please contact email@example.com.
If I have completed a certificate in patient experience leadership, can I also receive a certificate in patient advocacy?
Individuals who have completed a certificate in patient experience leadership may take advantage of the dual certificate option within one year of receiving your certificate in patient experience leadership by paying the difference in the two options and completing all the program requirements for patient advocacy. If interested, please contact firstname.lastname@example.org.
How do I access the PX Body of Knowledge Courses?
The courses are accessed through PXLearning.org. An account will be set up on this site to allow access to the course(s). Information on how to access your course(s) will be provided once registration is confirmed and payment received. Please allow one business day before your PXLearning account is active.
Are there any pre-requisites or a specific order one must follow when completing the PX Body of Knowledge Courses?
There are no pre-requisites and there is not a specific order required when competing the courses. Each participant can determine the best order to complete the courses based on your individual learning needs and goals.
Is there a time limit in completing the PX Body of Knowledge Courses?
No, you can complete the courses at your own pace. On-demand learning sessions can be accessed for 30 days following completion of all course or program requirements. Upon request, individuals registered for the Certified Patient Experience Professional (CPXP) exam may receive extended access to completed courses to assist in exam preparation.
Are the courses open to individuals outside of the United States?
The PX Body of Knowledge Courses are intended for a global audience. It is important to note that some course content such as information in the Policy and Regulatory Requirements course does contain US Centric information due to its impact on influencing the field of patient experience excellence.
Can several staff members at one facility participate with one registration fee?
No, due to the learning platform and facilitated virtual classroom setting, the courses are for individual participation. Group pricing for organizations is available. Contact us for more information.
Can I earn Patient Experience Continuing Education Credits (PXEs) by taking the PX Body of Knowledge Courses?
Yes, you can earn up to two PXEs per course. Completing the Patient Experience Leader Certificate will result in 30 PXEs and completing the Patient Advocacy Certificate will result in 15 PXEs. Participation in the on-demand only session will earn an individual one PXE per course.
What is the difference in the Certificate in Patient Experience Leadership and Certified Patient Experience Professional (CPXP) designation?
The Certificate in Patient Experience Leadership is a learning-based certificate awarded at the completion of a defined set of coursework. It validates a participant has fulfilled the requirements and completed all 15 PX Body of Knowledge courses. Certified Patient Experience Professional (CPXP) designation, is offered via Patient Experience Institute. It is an exam-based accreditation that is earned by achieving a passing grade on the Certified Patient Experience Professional (CPXP) Exam. You must acquire 30 patient experience continuing education credits (PXEs) every 3 years to maintain your certification status. Access an overview of the CPXP certification process. Click here to learn more about the distinction.
How does the PX Body of Knowledge tie into CPXP Certification?
Completion of the PX Body of Knowledge courses provides the most comprehensive overview of content to support preparation for the patient experience certification exam offered by Patient Experience Institute (PXI), a sister organization of The Beryl Institute. Through the PXI, the courses have been accredited to offer Patient Experience Continuing Education Credits (PXEs). The PXEs earned can be applied towards certification/recertification as a patient experience professional. As patient experience has been identified as a top priority for healthcare leaders and there is a growing acknowledgement of patient experience as body of defined work requiring a special skill set to lead, having staff members certified as CPXPs shows a focused commitment to patient experience improvement. While the body of knowledge provides one of the most comprehensive reviews of patient experience knowledge available, completion of the associated courses is not required to take the CPXP exam, nor does completion of the courses (as with any preparation method) guarantee a passing score on the CPXP exam.
What is the cancellation policy?
We understand plans change and you may decide to cancel your participation in the Patient Experience (PX) Body of Knowledge Courses. Cancellations or requests for refunds must be received in writing by The Beryl Institute. Click here to learn more about the cancellation policy.