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Patient Experience Advisory Board
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Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts.


Board Co-Chairs

Sven Gierlinger

Chief Experience Officer, Northwell Health
New Hyde Park, NY

Pam Guler, CPXP

Vice President, Chief Experience Officer, AdventHealth
Altamonte Springs, FL

Board Members

Tena Alonzo

Director, Education and Research, Director, Comfort Matters, Beatitudes Campus
Phoenix, AZ

Nicole Cable, CPXP

Chief Experience Officer, Innovacare Health
Fort Lee, NJ

Bryanna Gallaway, CPXP

System Director, Patient and Family Engagement, Sutter Health
San Mateo, CA

Tammy Marshall

Chief Experience Officer, Thrive Senior Living
Atlanta, GA

Elizabeth Paskas

Vice President, Human Experience, Hackensack Meridian Health
Edison, NJ

Walter Rojenko, CPXP

Director, Customer Care, Ontario Workplace Safety and Insurance Board
Maple, Ontario Canada

Marcelo Alvarenga, CPXP

Chief Experience Officer, Hospital Sirio-Libanes
São Paulo, Brazil

Kate Clarke

Manager, Patient Relations/Interpreter Services, Northwestern Medicine
Winfield, IL

Kevin Hill, CPXP

Director, Office of Experience, Vidant Health
Greenville, NC

CJ Merrill, CPXP

Vice President Patient Experience, Mission Health / North Carolina Division HCA
Asheville, NC

Kim Pedersen, CPXP

Director, Patient Relations, MarianJoy Rehabilitation Center, Northwestern Medicine
Wheaton, IL

Sandy Rush

VA Patient Experience Improvement, CommonSpirit Health
Henderson, NV

"Dexter" Janet Borrowman, CPXP

Director, Care Experience, Maui Health System Affiliated w/Kaiser Permanente
Wailuku, HI

Kathi Cox

Senior Vice President, Integrated Experience, Texas Health Resources
Arlington, Texas

Joan Kelly

Chief Experience Officer, Yale New Haven Health
New Haven, CT

Tony Padilla

Vice President, Patient Experience, City of Hope
Duarte, CA

Jennifer Purdy

Executive Director for VA Patient Experience, U.S. Department of Veteran Affairs, VEO
Washington, DC

Carol Santalucia

Director, Business Development, Patient Experience, Cleveland Clinic
Cleveland, OH

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