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The Beryl Institute News
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Visit often for news from The Beryl Institute or review industry leading headlines and updates with Patient Experience Newslink. If you have a news item you think we should be sharing, please contact us.

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In the News
Monday, June 24, 2013
Osler Lauches Strategic Plan, Future Direction »
William Osler Health System (Osler) staff, physicians, volunteers, dignitaries, local health care leaders and members of t...
Thursday, June 20, 2013
Maintaining Momentum In The Patient Experience »
When  The Beryl Institute  released its inaugural  The   State of Patient Experience  report in 2...
Tuesday, June 11, 2013
Hospitals Work on Patients’ Most-Frequent Complaint: Noise »
Facing potential financial penalties from Medicare, more hospitals are getting creative about putting a lid on the alarms,...
Tuesday, May 28, 2013
Are docs pushed to backseat in patient experience improvements? »
Hospital and health system executives and committees--not physicians--are leading patient experience improvements as the o...
Friday, May 24, 2013
And, how was your stay in our lovely hospital? »
CHAPEL HILL – A startup co-founded by a local emergency-department physician aims to give hospitals better tools to evalua...
Monday, May 20, 2013
28 Statistics on Hospitals' Patient Experience Strategies »
Most healthcare organizations use committees to oversee and direct patient experience initiatives, but there is also a gro...
Friday, January 25, 2013
How Leaders can foster better Patient Experience »
Although staff plays a major role in patient experience, creating a culture of service excellence depends on hospital lead...
Thursday, January 3, 2013
Communication Tips for Physicians »
When pediatrician Elizabeth Rider walked into her exam room to see a toddler a few years ago, she was puzzled. The child's...
Tuesday, November 27, 2012
Patient Experience: New buzzword or top-priority for hospitals? »
As a hospital executive, you’ve probably heard the words "patient experience” so much over the past few years that it’s no...
Tuesday, August 14, 2012
The Bottom-Line Value of Patient Experience »
The Bottom-Line Value of Patient Experience: An Interview with Jason A. Wolf. Featured in the Healthcare Financial Managem...
Wednesday, May 9, 2012
Shhh! - Impact of Noise in Hospitals »
Few components of healthcare design, whether it is the design of physical space or of internal processes and procedures, a...
Thursday, May 3, 2012
Hospital Noise Project IDs Sources, Challenges of Noise Reduction »
Hospital Noise Project IDs Sources, Challenges of Noise Reduction Results of a new study evaluating noise reduction...
Thursday, March 15, 2012
8 Immediate Actions for Physicians to Improve Patient Experience »
A new white paper by The Beryl Institute shares perspectives of seven physicians on the importance of physician involvemen...
Wednesday, February 1, 2012
White Paper Discusses Opportunities for Improving Patient Satisfaction »
The Beryl Institute  has released a white paper that includes data from its 2011 benchmarking study on patient satisf...
Thursday, December 15, 2011
Patient Experience: Hospitals Executives Focus on Service at Regional Roundtable »
No matter whether a hospital is large or small, urban or rural, academic medical center or community hospital, it is likel...
Wednesday, November 30, 2011
Report: Investment in Patient Experience Impacts Finances, Marketing and Clinical Measures »
A new white paper from The Beryl Institute contends improving patient experience has financial implications that reach bey...
Tuesday, September 27, 2011
3 Ways to Create PEAK Patient Experience »
A new white paper by The Beryl Institute, featuring insight from Chip Conley, author of PEAK and founder of boutique hotel...
Thursday, August 11, 2011
The Role of Cultural Competence in Delivering Positive Patient Experiences: 4 Focal Points »
A new white paper by The Beryl Institute visits the importance of cultural competence and cultural sensitivity in the heal...
Monday, July 18, 2011
Patient Experience: An Increasingly Critical Hospital Indicator »
Patient Experience: An Increasingly Critical Hospital Indicator Becker's Hospital Review, July 14, 2011 Hospital...
Tuesday, May 10, 2011
Putting Patient-Centered Care Into Perspective »
Putting Patient-Centered Care Into Perspective Karen Minich-Pourshadi, for HealthLeaders Media - May 2, 2011 ...
Friday, April 29, 2011
5 Ways to Energize Your Patient Experience Strategy »
There is a lot of chatter these days about improving the patient hospital experience. Ask any C-suite hospital execut...
Saturday, July 10, 2010
Five critical areas of focus in Improving the Patient Experience, Medical News, July 2010 »
Jim Henson, president/CEO of Baptist Regional Medical Center in Corbin, Kentucky suggests that concentrating on recruitmen...
Friday, June 4, 2010
Social Media Tools Help Practices Connect with Patients, Physician's Money Digest, June 2010 »
Nancy Lecroy, senior faculty member of The Beryl Institute, believes it is important for physicians to have an Internet pr...

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