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The Beryl Institute News
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Visit often for news from The Beryl Institute or review industry leading headlines and updates with Patient Experience Newslink. If you have a news item you think we should be sharing, please contact us.

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In the News
Wednesday, July 6, 2016
Let patient experience take centre stage »
There is strong evidence that good patient experience is associated with clinical effectiveness and patient safety. Patien...
Monday, May 16, 2016
Applying restaurant customer service principles to healthcare »
Imagine being treated as well at your doctor's office as you are at your favorite restaurant. That's how healthcare should...
Friday, May 6, 2016
Spiritual Care as a Driver of Patient Experience: The Critical Humanity of Health Care »
At The Beryl Institute, we define patient experience as "the sum of all interactions, shaped by an organization's culture,...
Friday, April 15, 2016
Patient experience: Caregiving is all about understanding »
Here’s the thing about caregiving, professional or otherwise: People genuinely like to feel cared about, as well as cared...
Thursday, April 14, 2016
Improv training helps Cleveland Clinic improve MD communications »
No joke: The Cleveland Clinic employs improvisational techniques to teach clinicians how to improve patient engagement. Ev...
Thursday, April 14, 2016
Montel Williams: Physicians, heal thyselves so you can heal patients »
Talk-show host Montel Williams knows a thing or two about being a patient. That means he knows what patients want and expe...
Thursday, April 14, 2016
Patient experience matters because patients matter »
Little things like food and parking do matter. So do bigger elements such as compassion, comfort and empathy. That was the...
Friday, April 1, 2016
Improving the patient experience one click at a time »
A new whitepaper from The Beryl Institute explores why and how technology can play a crucial role in addressing and influe...
Thursday, March 31, 2016
Patient Experience is Increasingly Important »
The field can’t be shy about working to ensure that a patient’s experience is as positive as can be while under a hospital...
Saturday, March 26, 2016
Rewarding patients with loyalty points »
At the end of 2013, every patient in the Primary Health Network, a group of federally qualified community health centers i...
Wednesday, March 9, 2016
Talent Development’s Role in Upgrading the Patient Experience »
As the healthcare industry evolves from volume-based care to value-based care, patient experience is emerging as a dynamic...
Thursday, January 14, 2016
Taking Aim at Patient Satisfaction: Experience Officers Join the C-Suite »
There’s a new executive taking a seat in hospital boardrooms across the country. Responding to Affordable Care Act (ACA) m...
Wednesday, October 21, 2015
5 Ways to Include Family in the Patient Experience »
If you accept the term "patient experience” at face value, it can imply that organizations should focus only on bedside ma...
Wednesday, September 2, 2015
Some Thoughts on Improving Patient Satisfaction Scores »
Hospitals and health care systems have been directing more attention to whether or not their patients feel satisfied with...
Thursday, August 13, 2015
4 Tips to Better Prioritize the Patient Experience in Healthcare »
New research conducted by The Beryl Institute shows that consumers view patient experience as a significant factor in heal...
Monday, July 27, 2015
The culture of patient experience »
For providers to thrive under healthcare payment and delivery model reform, the patient experience must align with the pat...
Monday, July 20, 2015
Diagnosing the Patient Experience »
Personal experience matters more to consumers in selecting their healthcare providers than in choosing a retailer, hotel,...
Wednesday, July 1, 2015
Patient experience gains a foothold »
There was a time, very recently, when Jason Wolf, PhD, the president of the Beryl Institute in Washington, DC, could talk...
Thursday, April 30, 2015
The Beryl Institute Takes a Stand »
As an attendee of the April 2015 Beryl Institute Conference in Dallas, it was hard to believe this was only the 4 th &nb...
Monday, January 5, 2015
How a hospital's chief experience officer tackles barriers to better quality »
A day with UI Health's CXO shows the job requires strong support from top hospital leaders, deep understanding of performa...
Wednesday, December 3, 2014   (0 Comments - view/add)
Revenue cycle joins rush to boost patient experience »
Since the advent of the Affordable Care Act, hospitals have shown increased interest in consumer perceptions of the health...
Tuesday, September 9, 2014   (0 Comments - view/add)
Your Patient, Your Customer »
Is the health care consumer movement changing nursing - in a good way? Experts say that good nursing practice is good nurs...
Wednesday, May 28, 2014
Designing for the Patient Experience »
Patients’ healthcare experiences are largely driven by their clinical outcomes, their interactions with staff, and their p...
Friday, May 16, 2014
Improving the Patient Experience (Strategically) »
While hotel-type amenities might temporarily "wow" patients, they won't matter in the long run if you do not consistently...
Friday, May 16, 2014
7 Leadership Tactics for Improving the Patient Experience »
While they may not engage directly with patients on a day-to-day basis, healthcare leaders can do a lot to improve the pat...
Tuesday, May 6, 2014
Addressing Patient Needs and Increasing Satisfaction »
When patients are more satisfied, less stressed or depressed, they heal faster By Dusty Eber Hospitals have a tough jo...
Friday, January 10, 2014
Patient Experience Questions - Answered by Jason Wolf, President of The Beryl Institute »
Jason Wolf, president of The Beryl Institute joins Speak Up and Stay Alive RadiOH! show hostess Pat Rullo as she shares li...
Wednesday, October 9, 2013
Patient Experience more of a priority for hospitals »
Now that part of their pay is tied to patient satisfaction, hospitals are making it a priority, according to a recent surv...
Tuesday, September 10, 2013
Reality Check: The Beryl Institute Revisits the State of the Patient Experience »
The Beryl Institute has published a major study of work being done in U.S. hospitals to improve the patient experience. Be...
Monday, September 9, 2013
The New Era of Healthcare Acoustics »
High noise levels in hospitals have been shown to adversely affect patient and staff psychological conditions, including h...
Tuesday, August 20, 2013
What does the "patient experience" really mean? Here are 5 hospitals' takes »
I’ve heard of the  Beryl Institute , a member organization committed to improving the patient experience in healthcar...
Monday, August 19, 2013
More Hospitals Use Social Media to Gather Feedback from Patients' Families »
When staffers at the Nemours/Alfred I. duPont Hospital for Children in Wilmington, Del., want to simplify appointment sche...
Tuesday, July 23, 2013
Healthcare overhaul leads hospitals to focus on patient satisfaction »
For years, the check-in process in the urgent care center of this city's large, downtown hospital was reminiscent of a vis...
Saturday, July 20, 2013
Jason Wolf Featured as Special Guest on Patient Safety Radio »
Jason Wolf, President of The Beryl Institute,  was the featured guest on the 'Speak Up and Stay Alive' radio show hos...
Monday, July 1, 2013
Physician Well-Being a Powerful Way to Improve the Patient Experience »
Improving the patient experience—or the patientcenteredness of care—is a key focus of health care organizations. With a sh...

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