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The Beryl Institute News: Press Releases

Patient Satisfaction and Patient Education Increase When Hospitals Offer Interactive Technology

Tuesday, March 8, 2011  
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Hospitals using interactive technology to communicate with patients increased patient satisfaction scores by approximately 10% and increased satisfaction with hospital educational materials and courses by as much as 42%, according to a white paper released by The Beryl Institute.

The publication examines how interactive technology is used in six hospital systems to improve patient satisfaction, especially scores from the industry-standard Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). Each hospital examined used technology from Skylight Healthcare Systems, an interactive patient technology company that installs and operates interactive monitors in hospitals.

You can read the entire press release here.

You can also download the white paper and meet the authors of this paper at The Beryl Institute Patient Experience Conference.


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