June 16, 2020 - PXPF advocates for policy change to improve the patient experience during and beyond this pandemic. In this environment, we advocate:
1. For hospitals and clinics to involve patients and families in the reopening process proactively and extensively. Deliberate efforts must be made to establish dialogue and plan for the future together.
2. For government and industry leaders to expand patient access to telemedicine services and to ensure they are covered by Medicare, Medicaid and private insurance. Universal availability of broadband in all communities should also be prioritized to support the above.
3. For the entire healthcare and research community to use data to study and address inequities and disparities that have become more apparent during the COVID-19 crisis.
Our collective hope is that health system leaders and patient and family leaders find ways to instill trust and make sure all people, from all backgrounds, feel safe and protected in this new environment, as Iver suggests. The patient and family experience has changed during COVID-19, but with a strengthened partnership between patients and healthcare providers working together, we will find the best path forward.