Why every role in healthcare has a hand in improving the patient experience
Tuesday, June 16, 2020
Posted by: Emily Solinger
June 16, 2020 - A positive customer experience has become a marker of success across industries, and healthcare is no exception.
To drive sustainable patient experience improvements, health systems need to challenge existing thoughts and better understand how people, clinical processes, and technology can work together, explained Jason Wolf, PhD, CPXP, president and CEO of The Beryl Institute, in a June 4 webinar.
During the webinar, hosted by Becker's Hospital Review and sponsored by Jobvite, PerfectServe and SecureAuth, Wolf shared the key drivers of the patient experience, explained why every role in the system can improve the experience, and described how leaders can use lessons from the COVID-19 crisis to build a better experience.
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