This website uses cookies to store information on your computer. Some of these cookies are used for visitor analysis, others are essential to making our site function properly and improve the user experience. By using this site, you consent to the placement of these cookies. Click Accept to consent and dismiss this message or Deny to leave this website. Read our Privacy Statement for more.
Test | Print Page | Contact Us | Your Cart | Sign In
The Beryl Institute News: Featured News

Why every role in healthcare has a hand in improving the patient experience

Tuesday, June 16, 2020  
Posted by: Emily Solinger
Share |

June 16, 2020 - A positive customer experience has become a marker of success across industries, and healthcare is no exception.

To drive sustainable patient experience improvements, health systems need to challenge existing thoughts and better understand how people, clinical processes, and technology can work together, explained Jason Wolf, PhD, CPXP, president and CEO of The Beryl Institute, in a June 4 webinar.

During the webinar, hosted by Becker's Hospital Review and sponsored by JobvitePerfectServe and SecureAuth, Wolf shared the key drivers of the patient experience, explained why every role in the system can improve the experience, and described how leaders can use lessons from the COVID-19 crisis to build a better experience.

> Read the full Article


Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1831 12th Avenue South, #212
Nashville, TN 37203