The Role of Experience Leader in Healthcare Explored by The Beryl Institute

Nashville, TN (November 21, 2019) – A new white paper by The Beryl Institute explores the role of the experience leader by examining trends in data and sharing the voices and reflections of five senior experience leaders. Experience Leader: A Critical Role at the Heart of Healthcare, reflects on the progression of the field of experience, the structure of the experience leader position as well as the successes and challenges going forward. 

To frame the conversation on the role of experience leader, findings from The Beryl Institute’s recent research, The State of Patient Experience 2019: A Call to Action for the Future of Human Experience are highlighted including data insights on the growth and diversity of experience leadership. 

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