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The Beryl Institute News: In the News

What can appliance-seller Abt teach hospitals about keeping patients happy?

Wednesday, July 17, 2019  
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Local hospitals are trying a number of initiatives to improve their patients' satisfaction. Some are hiring chief patient experience officers, who work across hospital departments to boost patient's perceptions. Others are sending their executives to specialized training sessions. Still others have put together patient advisory councils that meet regularly to give feedback about how to better communicate with patients. 

"Health care is changing to a consumer focus," said Jason Wolf, president and CEO of The Beryl Institute, an organization that brings together hospitals and other to improve patient experience. "If we don't focus on the experience and the kind of care we provide ,you're not going to be able to ... compete in the marketplace today."

> Read the full Chicago Tribune article 


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